Very disappointed especially as our friends had excellent service and covers.
Plumbs
Plumbs
12 years ago
We are sorry that after alterations the furniture covers were not to your satisfaction, in view of this we had advised a full refund would be issued for you. We have spoken to our accounts department and they have confirmed that a cheque for the full amount paid has been raised and will be with you within the next few days.
Customer Services Team
Material so thin the pattern disappeared when the light shone through.My rep should have warned me to have them lined with blackout lining or have informed me what would happen, she did inform me...
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Plumbs
Plumbs
12 years ago
We are sorry that you are not happy with the curtains that you have purchased and that you are not happy with the advice you were given. When you requested a Home Consultant visit with a view to placing an order our Home Consultants carry swatch books with a large sample of all of our fabrics. This is to enable the customer to look and feel the quality of our fabrics. The customer can also request that a sample of the fabric they have looked at in the sample book can be sent to them. We are very sorry that you are not happy with the reply you were sent with regards to your complaint.
Customer Services Team
Very knowledgeable representative who was also patient while I did my choosing!
First curtains not what I had chosen. Problem turned out to be in the sample book where 2 adjacent fabrics had been...
My contact Jenny was very nice, friendly and helpful and made a great job of measuring up.
a little. I can fix it by shaving the bobbles off but it is a bit of a nuisance as I have only had them a...
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.