I ordered my covers on 2 April as i was having friends from Australia coming to stay in June and had a new kitchen put in and wanted the rest of the house to look nice too but could not afford a new...
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Plumbs
Plumbs
12 years ago
Thank you for your feedback. We are sorry that your furniture covers have been returned for a further alteration. We have spoken to the relevant department and our Home Consultant and she has confirmed that she will contact you with regards to fitting your covers this weekend. Our Home Consultant will discuss compensation with you when the furniture covers are fitting to your satisfaction.
Customer Services Team
Covers don't fit properly.
Rep fitted new covers over old ones!
Company failed to follow complaint
Plumbs
Plumbs
12 years ago
We are sorry to read that you are not happy with your purchase of furniture covers. We note that we did receive your complaint from our website. We contacted you on the 10th June 2014 to discuss your concerns further and as we couldn’t get hold of you we left a message. Please be assured that we have made arrangements for our Home Consultant to contact you ASAP to discuss the matter further.
Customer Services Team
Product reviews
Date of purchase: 15/04/2014
1
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Trusted Customer
12 years ago
service was excellent from start to delivery of goods
Thank you for your feedback. We were sorry to read that you were unhappy with your loose covers for your lounge. We will make arrangements for our Home Consultant to contact you to arrange to visit to take a look at the covers for you. We are glad you are happy with the covers for your sunroom and that you are happy with the quality of the material you have chosen. If you need any additional assistance please let us know.
Customer Services Team
Product reviews
Date of purchase: 01/04/2014
0
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Trusted Customer
12 years ago
Superb service - but have already given a written feedback so why another one!
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.