How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Plumbs Reviews

Trusted Customer

12 years ago

Had to wait much longer than expected, and was put off twice

Plumbs

12 years ago

Thank you for your comments. We are sorry that your order was delayed. However because you are in Jersey I am afraid we do not have a Home Consultant based there. The Home Consultant makes the visit with the customers and then he will arrange to visit all the customers in one week. I am sorry for any inconvenience this may have caused you whilst waiting for your order. Customer Services Team

Product reviews

Date of purchase: 27/05/2014

0

Trusted Customer

12 years ago

The service was good, efficient and not the least bit pushy

Product reviews

Date of purchase: 01/05/2014

0

Trusted Customer

12 years ago

Very polite and professional

Product reviews

Date of purchase: 04/06/2014

0

Trusted Customer

12 years ago

order still not complete and I am without a suite - over 3 months!

Plumbs

12 years ago

Thank you for your feedback. We would like to apologise for any delays throughout your order. We can confirm that your furniture is being delivered back to you on the 10th October as per the telephone call from the Customer Service Department on the 8th October. If you do have any more concerns please do not hesitate to contact our Customer Service Department direct. Again, please accept our apologies for any inconvenience that this may cause you. Customer Services Team

Product reviews

Date of purchase: 14/05/2014

1

Trusted Customer

12 years ago

yes service good .

Plumbs

12 years ago

Thank you for your comments. We are sorry to hear that you are not happy with your furniture covers that we have supplied to you. In view of your concerns we will arrange for our Customer Service to telephone you today to discuss your concerns further in order for us to rectify them. Customer Services Team

Product reviews

Date of purchase: 05/05/2014

0

Trusted Customer

12 years ago

My choice of word would be Fair. I have sent the details by post but…

My choice of word would be Fair. I have sent the details by post but the main reasons for this rating are these: It took 3 refits before my chair covers fitted, so the time from my order to having...

Plumbs

12 years ago

Thank you for your comments. We are sorry that your furniture covers were not fitting correctly after an alteration. In view of this I will arrange for our Customer Services to contact you today to discuss the matter further and discuss compensation. Customer Services Team

Product reviews

Date of purchase: 05/06/2014

0

Trusted Customer

12 years ago

The job has still not been finished as the "wrap" for the cushions was not…

The job has still not been finished as the "wrap" for the cushions was not available so we shall be more pleased when all is complete.

Product reviews

Date of purchase: 04/04/2014

0

Trusted Customer

12 years ago

Prompt service

Product reviews

Date of purchase: 06/05/2014

0

Trusted Customer

12 years ago

My rep was very punctual, helpful and thorough.

Product reviews

Date of purchase: 15/05/2014

0

Trusted Customer

12 years ago

Absolutely delighted with the whole process from start to finish. End result brilliant.

Product reviews

Date of purchase: 23/06/2014

0

Plumbs Reviews

Loose CoversMore reviews of this productView product website

Loose CoversMore reviews of this productView product websiteBut the skirt of my chair is on the floor in places and should have been about 1 cm shorter.

Loose CoversMore reviews of this productView product websiteGenerally the covers are excellent and fitted much better than anticipated. The only comment I have is that they are all too 'short' ie. I can see the old covers peeping out at the bottom of the...Read more

Loose CoversMore reviews of this productView product websitethey have taken them away to try to improve them

Loose CoversMore reviews of this productView product websiteThe loose covers were great to start with , but they have now gone a bit baggy and twisted on the seat cushions . and its only been about 3 months since they were done !!

Loose CoversMore reviews of this productView product websiteNow I have finally got everything ( except the scatter cushions, which I hope will arrive soon) I am pleased with it all. It just took far too long.

ReupholsteryMore reviews of this productView product website

Loose CoversMore reviews of this productView product websiteDelighted with my new sofa which I've had for 50 years bought second hand !!

CurtainsMore reviews of this productView product websiteVery pleased, not his fault but ours as we were having some work done so couldn't hang the curtains when they arrived, but he did offer to come at any time suitable to us to complete the job.

ReupholsteryMore reviews of this productView product websiteExceeded our expectations it is like we have a completely new armchair. We have no hesiitation in recommending Plumbs.

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?