Representative very off-hand and not customer friendly
Plumbs
Plumbs
11 years ago
Thank you for your comments. Please accept our apologies for issue you had with your Home Consultant. We will speak to the Area Manager concerned to address this. We are happy to arrange an alternative Home Consultant to come out and see you regarding the fit of your covers; however the initial feedback we received on 10th September from yourself was positive. If you do have an issue with the fit of your covers please call Head Office on 01772 838363 to arrange for a Consultant to visit you in the New Year.
Customer Services Team
As we ordered customised covers, they did not fit correctly when first delivered. Also, time take to make them was nearly 8 weeks. However, our contact was most helpful and arranged necessary...
Initial contact was easy and follow up apt with rep good. His knowledge and help choosing my needs was excellent. Delivery on time and fitting quick and efficient.
Product reviews
Date of purchase: 18/06/2014
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Trusted Customer
11 years ago
Your representative was thorough, curteous and friendly
Product reviews
Date of purchase: 25/07/2014
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Trusted Customer
11 years ago
excellent service from start to finish.
Product reviews
Date of purchase: 22/06/2014
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Trusted Customer
11 years ago
The upholsterer gave very good considerate service
Product reviews
Date of purchase: 03/07/2014
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Trusted Customer
11 years ago
Lovely fabric, lovely service everything ecplained in full
Initially very professional and we were impressed. However once the subcontractor came on the scene we lost all hope. We were not prepared for another named co. to collect and carry out work....
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Plumbs
Plumbs
11 years ago
Thank you for your feedback. We are sorry to hear you are not happy with the Upholstery on your furniture. If you would like us to arrange for the Upholsterer to contact you please could you contact our customer services team on 01772 838 396 and we will make the arrangements. Once again please accept our apologies for any inconvenience.
Customer Services Team
Plumbs
Plumbs
11 years ago
Sorry we've noticed a typo in the customer number we provided. Please contact 01772 838363 instead.
Customer Services Team
Product reviews
Date of purchase: 27/05/2014
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Trusted Customer
11 years ago
Excellent service and very reasonable price. Excellent quality
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.