Initial request for call out good--then long wait for work--not very flexible re choice of customer preferred material--their's or none.
Plumbs
Plumbs
11 years ago
Thank you for your feedback. We are sorry that you are not happy with our service or our product. We can confirm when your complaint was made; the office tried to call you at work and on your home number but unfortunately there was no answer. We arranged to have your lid of your pouffe fitted and we have had confirmation that this has been completed. Please could you call the office direct on 01772 838363 if you have any further concerns with regards to your order.
Customer Services Team
I was delighted with my new curtains just a pity it took so long to get them. The service was good when they were delivered and the curtain rail was fitted well. Many thanks.
Product reviews
Date of purchase: 10/08/2014
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Trusted Customer
11 years ago
Excellent service from professional, friendly, patience staff
Good efficient service although correspondence still being addressed to my late mother despite telling your representative.
Plumbs
Plumbs
11 years ago
Please accept our apologies for any upset that this matter may have caused you and your family. In view of this we will arrange for a member of our Customer Service Team at Head office to contact you to confirm your late Mother’s details. This will enable me to make sure that your Mother’s details are removed from our Mailings.
Once again please accept our apologies for any upset this matter may have caused.
Customer Services Team
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.