a delivery made in October 2014 has still not been completed, despite several phone calls and emails (Feb.17th 2015)
Plumbs
Plumbs
11 years ago
Thank you for your feedback. Please accept our apologies for the delay in receiving your completed order, due to a mix up with your change of address. We can confirm that you should have received your missing scatters cushions on the 17th February. If there are other parts of your order that you are not happy with please could you contact Head Office on 01772 838363 and we will arrange for our Home Consultant to visit and discuss the issues that you have.
Customer Services Team
excellent service.I have used Plumbs before and the consultant was most helpful> the service prompt and the finished product first class.They have generated many compliments from visitors.!
I can't fault the service: I was contacted promptly by my local representative and didn't feel pressured to purchase covers during her visit, and I was pleased to take her advice with regards to...
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Product reviews
Date of purchase: 19/08/2014
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Trusted Customer
11 years ago
The rep was a bit overenthusiastic but good service.
A well administered system. The range of fabrics were good but I would have liked a more modern up to date feel. However, we found something we liked so thank you.
Good service.But covers made very badly.
It hangs from the arms does not fit neatly over them
nothing like your picture in the magazine.. We had loose covers made for the same sofa 16 yrs ago they...
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Plumbs
Plumbs
11 years ago
Thank you for your feedback. We are sorry to hear you are not happy with the fit of your furniture covers. I have checked our records and can see that you have rang the office to advise of your concerns. We can confirm that the Home Consultant will contact you within the next few days to make an appointment with you to discuss your concerns. Please accept our apologies for any inconvenience that may have been caused due to the covers not fitting to your satisfaction.
Customer Services Team
The rep was good and efficient, obviously knew her job. However I got in touch for the 'three for two' offer and in the end payed over the top for the product. Also I had to choose from the cheapest...
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Plumbs
Plumbs
11 years ago
Thank you for your comments. We are sorry to hear that you are not happy with the fit of your furniture covers and would like to try and resolve this. Could you please ring the office on 01772 838363 and we will make arrangements for our Home Consultant to visit to discuss your concerns. We can advise that the fabric that you have selected is not available in the three for two offer, there are only certain fabrics and certain make-ups available in the offers and the Home Consultant would have discussed this with you at the time of placing your order.
Customer Services Team
service appeared ok, many measurements were taken but I didn't like the use of a wooden spoon to make covers fit very good!
Plumbs
Plumbs
11 years ago
Thank you for your comments. We are sorry to hear you are not happy with the fit of your furniture covers. If you would like our Home Consultant to contact you to discuss the issues that you have, please could you contact our office on 01772 838363. May we advise that the Home Consultant’s do use the wooden spoons to push the covers into place down the back of the furniture and the sides, this is to ensure that the covers do not get damaged upon fitting.
Customer Services Team
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.