Thank you for your comments. We are sorry to hear that you can see your original upholstery through the furniture covers, in view of this we have requested that our Home Consultant contacts you to visit and see what we can do to correct the problem.
Communication broke down - would not have happened if they had used email instead of landline.
Lee
Plumbs
11 years ago
Thank you for your feedback. We are sorry that there was a communication breakdown during the progress of your order and that your preferred method of contact was not used. We are pleased however to read that your expectations of the product were as you expected.
Exceptionally slow (ordered appx July delivery >3 months later. Largely due to issue with sub-contracted work. I wasn't in rush to get work done so had lived with initial delays. Originally told that...
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Lee
Plumbs
11 years ago
Thank you for your feedback. We are sorry to hear that you feel that our service did not meet your expectations. We do like to receive feedback from our customers positive or negative as this which help to highlight occasions where our internal systems and procedures have failed to deliver the right service as these help to identify changes and improvements, which are an ongoing process within any organisation.
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.