How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Plumbs Reviews

TC

Trusted Customer

rhyl north wales

11 years ago

What Trusted Customer said about Plumbs:

two piece settee

before sale fine after sale awful tried to complain twice but have not had calls returned

Customer Services

Plumbs

11 years ago

Thank you for your feedback. We are pleased to read that you are happy with the pre-sale service that you experienced however, we are sorry to hear that you have encountered problems with our communication. Please be assured that a member of our customer service team with contact shortly to discuss the course of action to be taken regarding the issue that you have raised.

Product reviews

Date of purchase: 18/11/2014

0

Trusted Customer

11 years ago

Finished article was acceptable, but extremely disappointed in service and having previously had Plumbs covers…

Finished article was acceptable, but extremely disappointed in service and having previously had Plumbs covers ordered and delivered, this service left much to be desired and the initial order...

Customer Services

Plumbs

11 years ago

Thank you for your feedback. We are sorry to hear that you are disappointed with the service that you have encountered during the progress of your order and offer to you our apologies for this. We would like to assure that we do place great emphasis on striving to provide the level of service that our customers expect and feedback such as yours is a necessary part of this process so we thank you for bring this matter to our attention.

Product reviews

Date of purchase: 30/01/2015

0

TC

Trusted Customer

Glasgow G46 7QD

11 years ago

What Trusted Customer said about Plumbs:

No problems, supply and fitting exactly as promised.

Product reviews

Date of purchase: 11/02/2015

0

Trusted Customer

11 years ago

Excellent service

The design consultant was extremely helpful and knowledgable! The team collecting and bringing back the furniture were friendly and efficient. Everything was collected and returned when they said it...

Plumbs Reviews

ReupholsteryMore reviews of this productView product websitecushions do not fit correctly and settee is no longer comfortable

Loose CoversMore reviews of this productView product websiteMaterial and colour good quality

Loose CoversMore reviews of this productView product websiteNot surprisingly, quality not as good as years ago

ReupholsteryMore reviews of this productView product websiteThe sofas look amazing, the reupholesterers have done a really excellent job and given my furniture a new lease of life!

Loose CoversMore reviews of this productView product websiteLoose covers are good quality and exactly the colour we wanted. Very pleased with them.

Loose CoversMore reviews of this productView product websiteVery good fit

Loose CoversMore reviews of this productView product websiteThe product is a good fit and very attractive

Loose CoversMore reviews of this productView product websiteCovers look very nice and I have personally decorated with a bow at the back as a contrast to match my décor. Easily removed for washing. Bought for my orangery so had to pick a beige colour as they...Read more

ReupholsteryMore reviews of this productView product websiteWell upholstered in quality material

CurtainsMore reviews of this productView product websiteCurtains fitted exactly where I wanted them to, being right length and width. They were beautifully finished and hemmed. The material was of an excellent quality. I am sorry I cannot provide a photo...Read more

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?