I paid a deposit and the balance in full when the covers had been fitted. 6 weeks later I received a demand for a further £242. I phoned Plumbs to be told I owed this money for 2 further cushions I...
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Customer Services
Plumbs
11 years ago
Thank you for your feedback. Please accept our sincere apologies for the miscommunication regarding the cost of the foams during your order. If have any more concerns or you would like to discuss the matter further please do not hesitate to contact us.
I an delighted with my new covers. My settee and 2 chairs were all slightly different and now look likea proper suite. Bella gave me very good service and worked very hard measuring acurately to the...
Excellent service. Their agent came on time, gave me plenty of information and a wide choice of materials. The collection was also on time and the furniture was delivered when it was promised.
whole thing very slow.had to wait over a month for rep.to call.Throughout told that plumbs were very busy but all the time I saw extensive advertising by Plumbs for more business
Customer Services
Plumbs
11 years ago
Thank you for your feedback. We are sorry you to hear that the progress of your order was lengthy. We do strive to complete orders within a timely manner and have systems and procedures in place for the progress of an order. However; we thank you for highlighting your experience to us and will review our procedures to see where any improvements can be made to improve our service.
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.