All appointments for measuring and delivery were kept. Following arrival and fitting, the chair wasn't used for a while for personal reasons and when I later had a problem this was quickly sorted...
Very professional service. Only problem was the sample material was too small to put on the sofa and I couldn't see whether the fabric would block out the material underneath. The sales lady...
Initial representative who called was very helpful and informative. Sofa and chairs were picked up on time and delivered earlier than expected. Throughout the whole process we were kept up to date...
From ordering to the fitting of the purchase everything was so professional done. The man who fitted the new curtain bar and the curtains was fantastic.
The service was fine, the product very disappointing.
Product reviews
Customer Services
Plumbs
11 years ago
Thank you for your feedback. We are concerned to read that you are not happy your covers and that you are disappointed and feel that they do not perform as you had expected. Our customers service team will contact you shortly to see if there is anything that can be done to improve the appearance of the covers.
I'm not going to grade this feedback for the reasons detailed below but, having said that, the salesman/fitter who I believe was perfectly competent - on the first visit could hardly move for a very...
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Product reviews
Customer Services
Plumbs
11 years ago
Thank you for your feedback. We are sorry to hear that you are dissatisfied with your purchase and would like to rectify the concerns that you have raised, a member of our customer service team will contact you with a view to resolving the issues that you have highlighted.
Initial consultation was rather odd but after that, everything was fine although I had to ring and ask whether the covers had been delivered as I wasn't contacted by Plumbs. They had gone through my...
Service was very good and the covers were delivered earlier than I expected.
Product reviews
Customer Services
Plumbs
11 years ago
Thank you for your feedback. We are pleased to hear that you have been happy with the service that you have received during the progress of your order and that you received your completed order earlier than you had expected. However we are concerned that you are not happy with the fit of the arm covers. A member of our customer service team will contact you shortly to discuss the course of action to be taken to resolve this matter.
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.