The representative was very good and he was one of the reasons I chose Plumbs and I watched the video which I found very helpful and professional.
Product reviews
Customer Services
Plumbs
11 years ago
Thank you for your feedback. Please accept our apologies for the delay in receiving the curtains to your satisfaction. We will discuss the problems you faced with your order in detail with the curtain department to prevent this happening in future. Please accept our apologies for any inconvenience caused by the delay in the fitting of your curtains to your satisfaction.
Waiting 3 months longer than agreed for product with no curtesy calls to inform me or update me. I had to chase them for answers and they were quite obstructive with me in the phone.
Customer Services
Plumbs
11 years ago
Thank you for your feedback. Please accept our apologies for not receiving any notification that the fabric you had ordered was delayed due to our fabric suppliers. Our normal Company procedure is to send a letter out to our customers to advice of any delay, and it appears that this did not happen on your order. We apologise for this error and are looking into improving these procedures for the future.
Product reviews
Date of purchase: 06/03/2015
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Trusted Customer
11 years ago
What Trusted Customer said about Plumbs:
Agent was initially slow to respond and arrange appointmemt, but subsequently very helpful
Product reviews
Customer Services
Plumbs
11 years ago
Thank you for your feedback. We are sorry that the Home Consultant did not discuss your concerns with you. However we can confirm that due to the width of a selection our fabrics, a seam is needed in the middle of the frame of larger pieces of furniture. Once again, please accept our apologies for any inconvenience.
I think the service and contact was second to none and we are thrilled with our dining room chairs.
I would recommend Plumbs and if we needed them yes we would use them again
Product reviews
Date of purchase: 05/03/2015
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Trusted Customer
11 years ago
The furniture was collected and returned on the promised date, the quality of the material is excellent the finish also excellent. The company kept us informed on the progress, the staff were well...
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Product reviews
Date of purchase: 28/04/2015
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Trusted Customer
11 years ago
What Trusted Customer said about Plumbs:
Everything was explained to me and there was a vast choice of covers. Very efficient Sales Lady and the covers arrived earlier than was stated. I would recommend Plumbs to my friends for their...
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Product reviews
Date of purchase: 15/04/2015
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Trusted Customer
11 years ago
Very pleasant and capable lady with wide experience of her job.
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.