Thank you for your feedback. We are sorry to hear you are not happy the quality of the fabric that you have selected for your furniture covers. We have checked your previous order and can advise that it was a different fabric, so will have a slightly different ‘feel’ due to their makeup. We are sorry you are not happy with your covers, as all of our Home Consultants take large scale sample books in to the customer’s home when placing an order. This enables the customer to see and feel the quality of the fabric before making a decision.
From start to completion the service provided by Plumbs was superb. The person who took the measurements for my new covers and who fitted them was a complete professional
Ill measured curtains one of which arrived stained in red. Fitters were clueless. Took at least 3 weeks to adjust the lengths with the same chaotic fitters returning to do this ineptly. Fitters...
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Customer Services
Plumbs
11 years ago
Thank you for your feedback. Please accept our apologies for the delays you have had with regards to your curtain order. We have checked our files and can see that a refund was actioned as requested. We are sorry that damage was caused to your wall by our Home Consultant as they were fitting the curtains. On our files this was reported by yourself on the 3rd August and we advised that we would pay for the repair, however this was declined by yourself. Once again please accept our apologies for any inconvenience caused and if you need any help in the future please do not hesitate to contact us.
Service was very good, they came when they said they would, the covers fitted very well & I liked the fact that they actually put the covers on the armchair
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.