Appalling service. No communication to explain what was happening. Date they should have been fitted went then got a message to say when they would be fitted. Left messages asking what was happening...
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Tara
Plumbs
1 year ago
Thank you for providing us with your feedback. We're really sorry to hear of how disappointed you have been with the overall experience. It is important to us that we ensure our customers enjoy their journey with us, and that we uphold, a great level of service.
I wish to apologise on behalf of the Company that your expectations have not been met. I wish to reassure you that your feedback will be passed onto the Head of Customer Service, for further training exercises which take place internally with our Team. Once again, please accept our apologies for the lack of communication.
Product reviews
Tara
Plumbs
1 year ago
We're sorry to hear that you have been unhappy with the overall service and products. We take pride in the quality of products we have to offer and should you have any concerns with regards to the quality and workmanship, please do not hesitate to reach out to our Customer Service Team, on 01772 838363.
Date of purchase: 12/12/2024
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Trusted Customer
Feefo Verified
1 year ago
Excellent
Tara
Plumbs
1 year ago
Thank you for taking the time to provide us with your 5-star rating and we'd like to thank you for your valued custom.
Product reviews
Tara
Plumbs
1 year ago
It's great to hear that we have provided an efficient service and that you have been delighted with the service received from your Local Representative.
Excellent, I was text and contacted to arrange visits.
I could contact the representative any time if I needed to.
Tara
Plumbs
1 year ago
Thank you for taking the time to provide us with your feedback, on your experience with us. We're delighted to hear that you have been pleased with the overall process and quality of products.
Product reviews
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Tara
Plumbs
1 year ago
Thank you for providing us with your feedback, it's great to hear that we have met your expectations and we would like to thank yiou for putting your trust in Plumbs.
It was very good very pleased with the whole procedure.
The man who came to do the template was excellent no problems he went off with the required material and after 5 weeks the Company phoned me to...
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Tara
Plumbs
1 year ago
Thank you for taking the time to provide us with your feedback, on your experience with us. We're delighted to hear that you have been pleased with the whole procedure and end result.
Date of purchase: 04/12/2024
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Trusted Customer
Feefo Verified
1 year ago
the service the man gave me was excellent cannot fault it repected my property explained everthing and bood to come and measure
Tara
Plumbs
1 year ago
Thank you for taking the time to provide us with your feedback, it's great to hear that you are pleased with the service received.
Product reviews
Tara
Plumbs
1 year ago
We appreciate your feedback, we're sorry to hear that your covers are not as you expected. Upon checking our records, we have not received any further communication from you since the fitting. Should you wish to email over images of the covers to Plumbs@plumbs.co.uk our Customer Service Team, will inspect the fit and discuss further with you. Alternatively, you can call our Team on 01772 838363.
The service was very professional from the measuring up, pricing and fitting. Very confident to take advice from the rep that came to measure the window space and how the curtains heading would look.
Tara
Plumbs
1 year ago
Thank you for taking the time to provide us with your feedback. We're really pleased to hear that we have exceeded your expectations and wish to thank you for your valued customer.
Product reviews
Tara
Plumbs
1 year ago
We really do appreciate you taking the time to provide us with your feedback. We will pass on your feedback to the people involved with the production of your order and wish to thank you for recommending us.
Service was excellent in every respect. Sales rep Sue was courteous, obliging and patient in waiting for me to make my choice.
Delivery was as promised and I was very pleased with final outcome of my...
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Tara
Plumbs
1 year ago
We appreciate you reaching out to provide us with your feedback and we're really pleased to hear how delighted you have been with the overall service and products.
Date of purchase: 20/11/2024
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Mrs Lindsey
Feefo Verified
Dartford
1 year ago
What Mrs Lindsey said about Plumbs:
Great service from start to finish
Rob our salesman / fitter was polite and efficient keeping us updated at every stage
Our loose covers are good , colour and fabric are just what I wanted and fit...
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Tara
Plumbs
1 year ago
We appreciate you taking the time to review our service and products. We're really pleased to hear that you are delighted with the service and products'.
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Tara
Plumbs
1 year ago
Thank you for providing us with your feedback and also, providing the images of your recently fitted covers. We are pleased to hear how delighted you are with the overall, service and quality of products.
Date of purchase: 10/01/2025
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Mrs Mcghee
Feefo Verified
Bishopbriggs
1 year ago
What Mrs Mcghee said about Plumbs:
Excellent
Tara
Plumbs
1 year ago
Thank you for rating our service excellent!
Product reviews
Tara
Plumbs
1 year ago
Thank you for taking the time to review your service and products. It's great to hear that we have met your expectations and that you have been delighted with the service from your Local Representative.
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.