Poor. We were obliged on the application to say we’d asked the vet about the kitten getting some dust up her nose. Vet not concerned at all and no clinical diagnosis BUT now her entire respiratory...
Read more
Gigi
Petplan
9 days ago
Hi,
Thank you for your review. We understand your frustration about the placement of your kitten's exclusion, however this is to confirm what's covered and what's not as we aim to be transparent with our customers. The exclusion for respiratory system is reviewable under your policy, for us to confirm specific policy information such as the review criteria, please email us at social@petplan.co.uk with your pet's name and policy number. This has been logged as feedback for us to review this process.
Thanks, Gigi - The Customer Service Team
Trusted Customer
8 days ago
So this was initially raised within the ‘free four week’ window when the kitten was registered and examined. This just comes across like pre-screening to highlight anything that can be construed as a pre-existing condition when the policy proper takes effect.
Great service the plan I selected should cover all our cats future problems
if any, it gives our family peace of mind knowing should anything happen
we can give our cats the best treatment needed...
It is very quick in giving quotes and explaining everything in cover
Date of purchase: 26/08/2026
0
Share
Trusted Customer
Feefo Verified
8 days ago
helpful informative on phone, Have kept my pets covered into old age and eventual end of life. prompt in notifying me of claim etc.
Date of purchase: 25/08/2026
0
Share
Trusted Customer
Feefo Verified
8 days ago
My vet submitted the claim on my behalf and within 10 days it had been approved and paid. Sadly I had to have my cat put to sleep, I received a lovely email from PetPlan expressing their sympathy and...
All clearly explained
Great benefits
Total peace of mind that everything is covered.
Previous cats have passed away and service has been prompt and respectful
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.