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Petplan Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 72,144 reviews

Mrs Donna Young

Feefo Verified

GBR

2 days ago

What Mrs Donna Young said about Petplan:

Petplan

Initially free 4 week cover provided by my vet. Easy to get a quote and pick the cover that suited our family. The cost and cover I found was competitive with others.

Date of purchase: 29/06/2026

Mrs J Peck

Feefo Verified

GBR

2 days ago

What Mrs J Peck said about Petplan:

Excellent customer service. Prompt dealing of the claim.

Easy to use. Prompt service. Especially as during the treatment and claim time. my dog passed away. It is upsetting and stressful and I cannot fault pet plan.

Date of purchase: 30/06/2026

Mr Alvin Paul Atkins

Feefo Verified

GBR

2 days ago

What Mr Alvin Paul Atkins said about Petplan:

Excellent support

Excellent customer service, swift response and regular updates. Showed a great deal of care and empathy towards our dog which was really appreciated.

Date of purchase: 30/06/2026

Trusted Customer

Feefo Verified

2 days ago

Excellent Experience

Fuss free experience. Vet liaised with Pet Plan. The latter acknowledged the claim promptly and settled quickly.

Date of purchase: 30/06/2026

Trusted Customer

Feefo Verified

2 days ago

Very helpful but took rather a long time to sort the insurance out. Was a little surprised by this as we have been with your company for about 15 years with our previous cats and are still waiting...

Date of purchase: 02/07/2026

Trusted Customer

Feefo Verified

2 days ago

Not happy with the terms of this policy

Not used them as of yet ! but I think it’s disgusting that they cover pets for life yet you pay a bit extra for life time cover Only if they die before 8 years of age .the life is not covered by...

Gigi

Petplan

2 days ago

Hi, Thanks for your review. We appreciate your comments regarding our T&Cs and policy coverage. I've logged this as feedback for the relevant team to consider. If you'd like to discuss this further with us please email us at social@petplan.co.uk with your query, pet's name and policy number. Thanks, Gigi - The Customer Service Team

Date of purchase: 03/07/2026

Trusted Customer

Feefo Verified

2 days ago

Absolute rubbish

Absolutely rubbish, not fit for purpose, so many exclusions, all but one was a pre-existing, would definitely not worth the money and would not recommend.

Gigi

Petplan

2 days ago

Hi, Thank for your review, we appreciate your thoughts on the placement of our exclusions. We place them to confirm what's covered and what's not to ensure transparency of your policy coverage. I've logged this as feedback for the relevant team to consider. Thanks, Gigi - The Customer Service Team

Date of purchase: 30/06/2026

Trusted Customer

Feefo Verified

2 days ago

Customer Service

Efficient and friendly

Date of purchase: 29/06/2026

Mrs Susan Breen

Feefo Verified

GBR

2 days ago

What Mrs Susan Breen said about Petplan:

Somewhat expensive

Very efficient and friendly service. However, I do feel the cost is perhaps becoming prohibitive and I may have to think about researching other insurers in the future.

Date of purchase: 02/07/2026

Mrs Cassandra Spence

Feefo Verified

GBR

2 days ago

What Mrs Cassandra Spence said about Petplan:

Great in a crisis

You only have to pay the excess up front which means that difficult decisions are easier to make. We’ve had to claim a few times, all of them being terribly sad but we didn’t have to worry about the...

Date of purchase: 01/07/2026