Petplan Reviews

Hi, We sincerely apologise for the delay in assessing your claim and for the frustration of having to provide the same information multiple times — that is not the experience we want for our customers. We are looking into your case to ensure it is resolved as quickly as possible. Thanks, Alison - The Customer Service Team

Hi, Thank you for your reply, We're sorry for the delay and consistent emails, however I can see that we have assessed and closed your claims now. A breakdown email will be sent to you to confirm the closure and confirmation of payments. If you have any further queries or would like to discuss this further, please email us directly at social@petplan.co.uk with your query, policy/claim number and pet's name so we can assist. Thanks, Gigi - The Customer Service Team

Hi, Thank you for taking the time to leave a review. We're sorry to hear that you experienced some difficulty understanding our customer advisor, we have call centres in both the UK and India. We do have other means of contact too for future reference, if you prefer you can speak to our friendly webchat team, or email in to us at social@petplan.co.uk where we can assist with any enquiries. I shall log this as feedback. Thanks, Alison - The Customer Service Team

Hi Thank you for taking the time to share your feedback. I'm really sorry to hear about your experience. I understand how frustrating it must be to find out something isn't covered. We do aim to be as transparent as we can when it comes to what we will and won't cover. If you ever want to check something first we can do a pre authorisation for you so that you know where you stand. Thanks, Alison - The Customer Service Team