PetPlan Team,
Thank you for always keeping me in the loop of my claim. Reassuring me at all times and always acknowledging my requests.
You have made it easier for me and most importantly my cat...
I have 2 cats ,both of them with Petplan. I heard about Petplan from friends, that they are very quick, honest. When one of my cat got ill,I paid a lot of money. I said ,let's try to claim the...
Very prompt payment of the vet bill. Took a lot of our minds at this hard time.
Date of purchase: 18/08/2026
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Trusted Customer
Feefo Verified
20 days ago
It was mostly good but there was a long delay on processing one of my recent claims. I don't think it would have been picked up if I hadn't called to ask about it.
Gigi
Petplan
15 days ago
Hi,
Thank you for your review. We appreciate your thoughts on our claims processing times and the frustration with delay, it's not our usual standard so we thank you for bringing this to our attention and this has been logged as feedback so we can improve on this process for our customers.
Thanks, Gigi - The Customer Service Team
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