Online Carpets Reviews

Good afternoon, Thank you for taking the time to leave a review. We’re sorry to hear you were disappointed with the flooring you received. We take all quality concerns seriously and, since your concerns were raised, have worked with you directly to investigate the matter and reach a fair resolution. Following the information provided, we offered a gesture of goodwill, which you accepted, with the intention of bringing the matter to a satisfactory conclusion. We’re sorry you remain disappointed and appreciate your feedback. Kind regards, Jenny Online Carpets

Good afternoon, Thank you for taking the time to highlight your concerns following your order experience. The majority of our deliveries are dispatched and delivered within the expected timescales and without issue. However, there are occasions where delays can unfortunately occur. We provide information on our website regarding potential delivery timescales and possible delays, as we aim to be as transparent as possible and ensure customers have clear expectations regarding delivery before placing an order. We can see that we have since made direct contact with you regarding your concerns and will continue to communicate with you while we work towards reaching a more satisfactory resolution. Thank you for your patience and understanding while we work to resolve the matter. Kind regards, Jenny Online Carpets