Was ordered three times, didn’t get it, three times on my account it wasn’t there but I had paid for it.
Ujwal Mayavanshi
Next
1 year ago
Thank you for taking the time to leave your feedback. We're really sorry for any shortfall in the service you received. We would love to know more about what happened and make sure everything has been resolved for you. Please drop us an email at feefo_queries@next.co.uk and we'll do our best to make things right.
Next always keep me up to date with where my purchases are and when they’re ready to collect. The staff in my local next store are always polite and helpful! The website is easy to use and checkout...
We originally ordered through click and collect. Then got an email saying they 'couldn't find the item'. We then had to order again online for delivery to store.
Ujwal Mayavanshi
Next
11 months ago
Thank you for sharing your experience with us. I’m very sorry to hear that the stock on our website was not updated correctly, which led to your click and collect order being cancelled. We understand how frustrating it must have been to receive an email saying the item couldn’t be found and then having to place a second order for delivery to store.
Please accept our sincere apologies for the inconvenience this caused. Your feedback is important, and we’ll ensure it is passed on to the relevant team so we can review and improve the accuracy of our online stock information.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.