It is a good website to use - clear and simple. Fast delivery as well which is an added bonus.
Product reviews
MandM Direct
MandM Direct
15 years ago
Thank you for your feedback on this item, so sorry to hear you didn't like it. I know it can be difficult buying online not being able to try an item before you buy it. Please feel free to return the item for an exchange or a full refund
Customer Care Team
MandM Direct
MandM Direct
15 years ago
As above
MandM Direct
MandM Direct
15 years ago
So sorry to hear you are not happy with the quality of the Roxy top. I'm surprised that there is an issue with the quality as Roxy is one of our very fast selling brands and one we have been stocking for a while. Please return the item for either a full refund or an exchange for something else.
Sorry for any inconvenience caused
Customer Care Team
MandM Direct
MandM Direct
15 years ago
Thank you for your feedback on this item, so sorry to hear you didn't like it. I know it can be difficult buying online not being able to try an item before you buy it. Please feel free to return the item for an exchange or a full refund
Customer Care Team
MandM Direct
MandM Direct
15 years ago
I'm sorry that you found this item to be a poor fit. Please return it for a full refund or an exchange for another item
Customer Care Team
im really happy with their service. my only aggreivance is that they do not have their own couriers service, because when i return or exchange an item, i have to go to the post office and returning...
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Product reviews
MandM Direct
MandM Direct
15 years ago
I'm sorry to hear that you are having to make a return. I understand that returns can be expensive when you are sending back items via the Post Office. We have recently started working with a company called Collect+ which is only £3.99 to return a parcel to us. Please see our Website www.mandmdirect.com for full details
Customer Care Team
Good delivery service and product, but useless customer service. When we requested a vat receipt M&M refused. The issue is still ongoing
MandM Direct
MandM Direct
15 years ago
I'm so sorry to hear that you are not happy with the level of Customer Service we have provided you with. I am more than happy to arrange to send you a VAT receipt and cannot understand why this request has become an issue. Please contact our Customer Service Team on 0871 200 5000 asking for myself, Sarah. I am Customer Promise Co-ordinator and will happily take your details and resolve this issue for you
I look forward to hearing from you
Product reviews
Date of purchase: 20/07/2010
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Trusted Customer
15 years ago
Fantastic - never hesitate to recommend to friends, colleagues & family
when you place your order it should be able to tell if the items are in stock - nothing worse on paying p&p for a pair of socks because all other items were out of stock. If there is something wrong...
MandM Direct is one of the UK's leading fashion and sports discount retailers selling your favourite top brands - adidas, UGG, Timberland, Diesel, Berghaus and French Connection and loads more, all with savings of up to 75% off UK recommended retail prices.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
MandM Direct is one of the UK's leading fashion and sports discount retailers selling your favourite top brands - adidas, UGG, Timberland, Diesel, Berghaus and French Connection and loads more, all with savings of up to 75% off UK recommended retail prices.