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Rated
Excellent

.

Service
4.4
/5

5

4

3

2

1

6,540

1,626

535

265

695

9,661

ratings over the past year

Displaying all 232,627 reviews
Trusted Customer
11 years ago
Date of purchase: 02/05/2013
There are not enough hotels on your website and even the ones that are on there do not necessarily allow you to claim rewards.
Trusted Customer
11 years ago
Date of purchase: 01/05/2013
Excellent service due to speed of booking of hotel rooms.
Trusted Customer
11 years ago
Date of purchase: 01/05/2013
Normally I would be clicking good or even excellent, but on this occasion it took a long time. Will not stop me from using hotels.com again.
Trusted Customer
11 years ago
Date of purchase: 01/05/2013
Easy and quick
Trusted Customer
11 years ago
Date of purchase: 01/05/2013
Great service
Trusted Customer
11 years ago
Date of purchase: 01/05/2013
It would be great to know what dates prices may go up - one minute there was a price indicated for a hotel and then it changed quickly without warning! Other than that good service with good number of
...
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Trusted Customer
11 years ago
Date of purchase: 01/05/2013
It is the second time in about less three months that i am booking in Hotels.com,very easy steps and such an excellent website. However I didn't use the app in my ipad because the only means of paying
...
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Trusted Customer
11 years ago
Date of purchase: 01/05/2013
Easy to use the website, and research hotels, quick and easy to book once I'd decided.
Trusted Customer
11 years ago
Date of purchase: 02/05/2013
It's always really simple to use and they have the best prices, the service is wonderful.
Trusted Customer
11 years ago
Date of purchase: 01/05/2013
Very easy to use and very informative
About Hotels.com UK
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
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407 St John St, London, Greater London, EC1V4EX, United Kingdom
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About Hotels.com UK
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent