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Rated
Excellent

.

Service
4.3
/5

5

4

3

2

1

6,530

1,619

524

278

709

9,660

ratings over the past year

Displaying all 231,433 reviews
Trusted Customer
5 hours ago
It's about the same as looking at other hotel booking websites
Date of purchase: 30/04/2024
1 product purchased
Trusted Customer
5 hours ago
Easy to use booking service, great prices on a great range of accommodation.
Date of purchase: 18/04/2024
1 product purchased
Trusted Customer
6 hours ago
Book with ease
I have the app and find it very easy to use I use my Tesco clubcard vouchers and get brilliant deals so all in all a great experience
Date of purchase: 30/04/2024
1 product purchased
Trusted Customer
13 hours ago
Quick and easy
Its so easy, you look for the area, then set the price range you want, and its customisable too, and hey presto, you have what you wanted.
Date of purchase: 30/04/2024
1 product purchased
Trusted Customer
14 hours ago
From the time of first looking to the time of booking, you put up the price. A dirty trick. The price on the hotel website had not changed.
Date of purchase: 30/04/2024
1 product purchased
Trusted Customer
15 hours ago
it was fast and straightforward
Fast and easy to use service
Date of purchase: 30/04/2024
1 product purchased
Trusted Customer
16 hours ago
Easy and quick to book online.
Date of purchase: 30/04/2024
1 product purchased
GR
Geraldine Richards
16 hours ago
What Geraldine Richards said about Hotels.com UK:
Very easy , no fuss, booking experience quick and easy web site
Date of purchase: 29/04/2024
1 product purchased
DA
David Arscott
17 hours ago
What David Arscott said about Hotels.com UK:
Charged more than quoted
Quoted one price throughout the booking and then charged a higher price on confirmation. Shocking service
Date of purchase: 25/04/2024
1 product purchased
Trusted Customer
19 hours ago
The site had difficulty in displaying and was ‘flickering’ other sites used over the same period there were no problems.
I will try using the site again as selecting the accommodation worked well
Date of purchase: 30/04/2024
1 product purchased
About Hotels.com UK
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
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407 St John St, London, Greater London, EC1V4EX, United Kingdom
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About Hotels.com UK

Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent