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Rated
Excellent

.

Service
4.3
/5

5

4

3

2

1

6,574

1,616

539

269

703

9,701

ratings over the past year

Displaying all 231,832 reviews
Trusted Customer
2 hours ago
higher prices shown than expedia website for same hotel - even though it's all supposed to be part of same group!
1 product purchased
Trusted Customer
3 hours ago
A good choice of hotels and accommodation in one easy site. It cuts out the hassle which is an important plus point.
1 product purchased
Trusted Customer
5 hours ago
The website said I wouldn't be charged when I booked. I was charged the next day. I've tried to speak to Hotels.com and the hotel about a refund, and neither of them will respond.
1 product purchased
Trusted Customer
6 hours ago
Easy to book and love the loyalty program
1 product purchased
HB
Heather Beattie
Belfast
6 hours ago
What Heather Beattie said about Hotels.com UK:
Great service
1 product purchased
Trusted Customer
6 hours ago
Very good!
1 product purchased
Trusted Customer
6 hours ago
Mostly very good but doesn’t work when you have a problem
1 product purchased
MC
Matthew Cooper
7 hours ago
What Matthew Cooper said about Hotels.com UK:
****.. advertised 1 price, sold at another ILLEGAL in the UK…. Blamed Currency changes when booking a UK holiday from a UK address… certainly will never use again….
1 product purchased
Trusted Customer
7 hours ago
I have booked for my wife's 75th birthday and you sent our hotel the wrong booking so I had to phone them while my wife was was with me do the surprise as gone now
1 product purchased
Trusted Customer
7 hours ago
Not at all self - explanatory but easy once I got the hang of it
1 product purchased
About Hotels.com UK
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
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407 St John St, London, Greater London, EC1V4EX, United Kingdom
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About Hotels.com UK
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent