Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
Trusted Customer
Feefo Verified
12 years ago
after reading other feedback reports we were very concerned about our holiday but it all…
after reading other feedback reports we were very concerned about our holiday but it all went perfect .fantastic company booking again for 2014 so are our friends and once more brilliant service...
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Holiday Gems
Holiday Gems
12 years ago
Thank you for such positive comments.
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Trusted Customer
Feefo Verified
12 years ago
A lots happened since April !!
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Trusted Customer
Feefo Verified
12 years ago
it is nice to be able to speak with staff by telephone for personal service
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Trusted Customer
Feefo Verified
12 years ago
This is the second time we have booked with you and both times we have…
This is the second time we have booked with you and both times we have had wonderful holidays. The only problem we had this time was you forgot to send us the transfer voucher so when we got to...
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Holiday Gems
Holiday Gems
12 years ago
Thank you for the positive comments and the issues raised. If any service is booked and documentation not received, please contact our admin line on 0871 911 0137 for immediate attention in this regard. As you so rightly advise, for a first time visitor this may have resulted in a less favourable conclusion.
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Trusted Customer
Feefo Verified
12 years ago
lidya club hotel marmaris ????????????????????????? ???????????????????????? ???????????????????????? ???????????????????????? ???????????????????????? ???????????????????????? ???????????????????????? ???????????????????????? ???????????????????????? ????????????????????????????????
lidya club hotel marmaris ????????????????????????? ???????????????????????? ???????????????????????? ???????????????????????? ???????????????????????? ????????????????????????...
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Holiday Gems
Holiday Gems
12 years ago
We note that a complaint was received on 13 September regarding this hotel and has been submitted to the supplier for resolution. We are unable to comment further until the response is received within the time frames advised to the contributor
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Trusted Customer
Feefo Verified
12 years ago
Very helpful and friendly guy took my booking over the phone.
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Trusted Customer
Feefo Verified
12 years ago
Extremely helpful on the telephone, very good value, would definitely book again
Extremely helpful on the telephone, very good value, would definitely book again
Holiday Gems
Holiday Gems
12 years ago
Thank you - we look forward to welcoming you back !
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Trusted Customer
Feefo Verified
12 years ago
THERE WAS ORIGINALLY NO PROBLEM WITH THE BOOKING, EXCEPT YOU FAILED TO LET US KNOW…
THERE WAS ORIGINALLY NO PROBLEM WITH THE BOOKING, EXCEPT YOU FAILED TO LET US KNOW THAT THE HOTEL BOOKED INTO WAS CLOSED.. I DIALED THE EMERGENCY NUMBER, BUT MY PHONE DID NOT WORK. I GOT ANOTHER...
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Holiday Gems
Holiday Gems
12 years ago
This was dealt with by our most senior management immediately on being advised by the sales agent of the call. Your mother was given the suppliers number to call but was advised that due to Data Protection we can only deal with the lead passenger. Our suppliers were notified immediately of the issue in resort and according to the recorded notes and their feedback, the family were contacted immediately and alternative accommodation found on the same day with an upgrade in board basis as compensation for any inconvenience. It is unfortunate that we were not advised prior to departure of the overbooking. We do regret any inconvenience but would appreciate your understanding in that this was a matter over which we had no control and are legally bound to follow correct protocol.
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Trusted Customer
Feefo Verified
12 years ago
We were suddenly asked (together with all the other guests) to pack and leave our…
We were suddenly asked (together with all the other guests) to pack and leave our hotel on the second night, and were only offered one night's accommodation elsewhere. The hotel staff said that we...
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Trusted Customer
12 years ago
OK until we had a problem, then bad. We were advised to ring up to put our complaints through, then told we shouldn't have rung up, and had to compain by email to conform with some rules. I even offered to come to Stockport to get my complaint registered and was told I wouldn't be able to deliver anything as it's all behind security doors!! General confusion, not professional.
Holiday Gems
Holiday Gems
12 years ago
We do apologise for being incorrectly advised that that complaints may be handled verbally. All complaints must be handled in writing.
However, having read the original complaint we note the hotel moved all their guests, not just those of Holiday Gems, due to a technical error, details of which we were not privy, and that alternative accommodation was found for all guests. The complaint was resolved in 8 weeks well within the industry norms and consider the £89.00 compensation by the suppliers reasonable for a 3 night city break
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Trusted Customer
Feefo Verified
12 years ago
Was a good experience, with only slight problems, none of which could be blamed on…
Was a good experience, with only slight problems, none of which could be blamed on Holidaygems (Traffic Control strike)
Holiday Gems
Holiday Gems
12 years ago
We do really appreciate your informed comments and trust that you amended booking was all that you expected.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
