Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
Trusted Customer
Feefo Verified
12 years ago
Booked the holiday but someone called back from the company to make sure. Very happy…
Booked the holiday but someone called back from the company to make sure. Very happy with service.
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Trusted Customer
Feefo Verified
12 years ago
An advisor named Alex helped me with my booking. He was very professional with a…
An advisor named Alex helped me with my booking. He was very professional with a friendly approach. Will definitely book again through Holiday Gems.
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Trusted Customer
Feefo Verified
12 years ago
Very pleasant chap took our call and followed through with our requests and all seems…
Very pleasant chap took our call and followed through with our requests and all seems to be OK. We have used them previously and cannot find fault with them and would not hesitate to use them again.
Holiday Gems
Holiday Gems
12 years ago
Thank you ! It is always gratifying to receive such good feedback from our returning clients.
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Trusted Customer
Feefo Verified
12 years ago
Very good company, they call back when they say & look for the best deal…
Very good company, they call back when they say & look for the best deal for you & will search for what you want in terms of flight times, duration etc. The only negative is that they website isn't...
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Trusted Customer
12 years ago
Agent 150 fabulous
Holiday Gems
Holiday Gems
12 years ago
Thank you for such positive feedback. We do understand that our website is not live and fed by feeds from our suppliers which may not always be up to date. For the best up to date costs in real time you may call our sales agents or email enquiries@holidaygems.co.uk and request a call back.
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Trusted Customer
Feefo Verified
12 years ago
Very friendly team on the phones. Very enthusiastic but didn't push for the sale. Had…
Very friendly team on the phones. Very enthusiastic but didn't push for the sale. Had all the details to hand and able to answer my questions very efficiently. Great that members of the team had...
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Trusted Customer
Feefo Verified
12 years ago
Margaret Smith was excelle t with the service of explaini g details of the cruise…
Margaret Smith was excelle t with the service of explaini g details of the cruise ad the bookig of it also
o e letter ot working sorry
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Trusted Customer
Feefo Verified
12 years ago
Caroline Burkett was very helpful and extremely knowledgeable in assisting me with booking my holiday.
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Trusted Customer
Feefo Verified
12 years ago
Cannot fault the service received so far from Holiday Gems. I will tell you more…
Cannot fault the service received so far from Holiday Gems. I will tell you more after the holiday in June. So far excellent.
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Trusted Customer
Feefo Verified
12 years ago
Misleading pricing e.g. flight cost increase, credit card charge not obvious until paying, cost of…
Misleading pricing e.g. flight cost increase, credit card charge not obvious until paying, cost of adding baggage via Holiday Gems was £20 more than direct with airline. Would not use this company...
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Holiday Gems
Holiday Gems
12 years ago
Our website is not live and this is very clearly stated on our website and reiterated in the terms and conditions to which you agreed on processing your order. Costs and availability are subject to change on confirmation and if we are unable to honour the web price will always offer the option to cancel the order or proceed with the booking. With regard to the baggage costs we will again draw your attention to our terms and conditions that state that as we use suppliers and brokers it will not follow that a direct airlines price or policy of charging for luggage, admin fees or check-in charges will be reciprocated by Holiday Gems Ltd and additional administration charges may apply.
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Trusted Customer
Feefo Verified
12 years ago
Alex was excellent and very helpful
thanks holiday gems
Alex was excellent and very helpful
thanks holiday gems
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
