Holiday Gems is no longer an active Feefo customer
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Trusted Customer
Feefo Verified
12 years ago
The adviser I dealt with over the telephone was exceptionally polite, helpful and friendly. She…
The adviser I dealt with over the telephone was exceptionally polite, helpful and friendly. She helped me decide which hotel to book and phoned me back when she said she would. Unfortunately some...
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Trusted Customer
Feefo Verified
12 years ago
Difficult to get hold of the person you were talking to. Left message and they…
Difficult to get hold of the person you were talking to. Left message and they didn't ring back until following afternoon by which time had booked holiday through someone else. That person took two...
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Holiday Gems
Holiday Gems
12 years ago
We apologise for any inconvenience in this matter. We note that the holiday has been booked and again apologise for any duplicate payment. The refund was raised immediately, but unfortunately may take up to 5 working days to show in your account.
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Trusted Customer
Feefo Verified
12 years ago
not as quick sending out the paper work as low cost holiday
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Trusted Customer
Feefo Verified
12 years ago
Excellent customer service & agent Stephen very quickly found a holiday cheaper than my friend…
Excellent customer service & agent Stephen very quickly found a holiday cheaper than my friend had found on the internet - a booking for 4 persons so all delighted!!
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Trusted Customer
Feefo Verified
12 years ago
But just to let you know ive been holding 45 mins to get through to…
But just to let you know ive been holding 45 mins to get through to customer services and im still holding so service is not good at all
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Trusted Customer
Feefo Verified
12 years ago
The person I spoke to was incredibly helpful and patient. I would use this company…
The person I spoke to was incredibly helpful and patient. I would use this company again.
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Trusted Customer
Feefo Verified
12 years ago
just ok
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Trusted Customer
Feefo Verified
12 years ago
i found the holiday on the website at a very good price - my only disapointment…
i found the holiday on the website at a very good price - my only disapointment was that i booked it over the phone on holiday gems call -line ,and did not get the online discount of 34 pounds - plus...
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Trusted Customer
Feefo Verified
12 years ago
the operator gary for holiday gems was very good in every way have now booked…
the operator gary for holiday gems was very good in every way have now booked another holiday.many thanks ernest stokes
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Trusted Customer
Feefo Verified
12 years ago
initial contact and holiday booking went smoothly enough but I noticed a couple of issues…
initial contact and holiday booking went smoothly enough but I noticed a couple of issues so I had to contact after sales department , person I dealt with seemed to not want to listen to my concerns...
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
