Holiday Gems is no longer an active Feefo customer
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Trusted Customer
Feefo Verified
12 years ago
I telephoned this morning because an e-mail from you sent on 20 Feb gave wrong date…
I telephoned this morning because an e-mail from you sent on 20 Feb gave wrong date for start of holiday - said Tues 6 May instead of 7 May. I was told that your records show 7 May & that someone...
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Holiday Gems
Holiday Gems
12 years ago
With sincere apologies if this was not addressed. We will investigate the issue and email privately.
Trusted Customer
12 years ago
The problem was resolved by telephone - the flights were for 7 May - but accommodation was booked from 6 May - now resolved
Holiday Gems
Holiday Gems
12 years ago
We are so pleased that the issue has been resolved to your satisfaction. Whilst this is an isolated occurrence, we do endeavour to resolve our errors as quickly as possible and thank you for your patience whilst this was addressed. Thank you also for your positive feedback.
Trusted Customer
12 years ago
Service not as good as I would like - am told problem solved - but as yet no e-mail provided with correct dates, nor accommodation voucher sent - even though I was informed that this would be done within 24 hours!
Holiday Gems
Holiday Gems
12 years ago
We have resent the new document and you should receive this immediately
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Trusted Customer
Feefo Verified
12 years ago
Booking initially was fine but I could not get into the Easyjet site to obtain…
Booking initially was fine but I could not get into the Easyjet site to obtain my boarding cards which meant I had to contact the company and was kept on hold at quite a cost to me. There should be...
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Holiday Gems
Holiday Gems
12 years ago
Thank you for your positive review and very constructive comments which will be passed on to the relevant decision makers.
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Trusted Customer
Feefo Verified
12 years ago
good
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Trusted Customer
Feefo Verified
12 years ago
Was given a quote on line and this was followed up with an adviser telephone…
Was given a quote on line and this was followed up with an adviser telephone call which advised me that my flight choices were not available. This resulted in an increase in the cost of my holiday....
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Holiday Gems
Holiday Gems
12 years ago
Thank you for your positive review. We would advise that our website is not live and prices may change on confirmation. Should we not be able to honour the online costs you may cancel the order with no financial penalty. However, we have noted that you proceeded with the booking which, despite the increase, still gave you good value. We trust that the holiday will give you much enjoyment !
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Trusted Customer
Feefo Verified
12 years ago
Was impressed with the service we recieved, the agent we spoke to went out of…
Was impressed with the service we recieved, the agent we spoke to went out of his way to help us with our requirements.
Holiday Gems
Holiday Gems
12 years ago
Thank you. We shall certainly let Robbie know
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Trusted Customer
Feefo Verified
12 years ago
have never booked online before but found the whole experience very good. Cannot thank them…
have never booked online before but found the whole experience very good. Cannot thank them enough for their help
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Trusted Customer
Feefo Verified
12 years ago
Very happy with the excellent, helpful and pleasant service we had from Mandy. She couldn't…
Very happy with the excellent, helpful and pleasant service we had from Mandy. She couldn't have done any more for us. Everything was explained properly, the accommodation tickets were e.mailed...
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
