Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
Trusted Customer
Feefo Verified
12 years ago
Very helpful friendly efficient service. Richard was very informative and was able to provide excactly…
Very helpful friendly efficient service. Richard was very informative and was able to provide excactly what I requested. I will certainly use this company in the future an recommend to family and...
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Trusted Customer
Feefo Verified
12 years ago
very helpful, able to understand the sales person and felt confident that I was getting…
very helpful, able to understand the sales person and felt confident that I was getting a good service.
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Trusted Customer
Feefo Verified
12 years ago
Professional , prompt action & excellent customer service delivered by the agent
Professional , prompt action & excellent customer service delivered by the agent
Trusted Customer
12 years ago
Stephen Jones, the agent I spoke to, was extremely helpful & went the extra mile to beat the quote we had been given elsewhere.
The holiday was booked extremely speedily & efficiently in a very professional manner.
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Trusted Customer
Feefo Verified
12 years ago
I felt that the booking experience was good but had seen the advertisement in the Metro…
I felt that the booking experience was good but had seen the advertisement in the Metro newspaper and there was a code to be used for additional discount but unfortuneately there wasn't a box to...
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Holiday Gems
Holiday Gems
12 years ago
We do apologise for any confusion as this booking was generated through our media partner's website. Bookings in response to a media newspaper advert should be made telephonically so that the code may be applied by our sales staff when confirming the booking. A landline number is supplied for this transaction. Thank you for your positive input regarding our sales staff and process.
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Trusted Customer
Feefo Verified
12 years ago
Good service
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Trusted Customer
Feefo Verified
12 years ago
We were dealing with a guy called Alex and he was so helpful and patient…
We were dealing with a guy called Alex and he was so helpful and patient and helped us to decide when and where to go.
Trusted Customer
12 years ago
Brilliant service.
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Trusted Customer
Feefo Verified
12 years ago
I would use hol gems again
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Trusted Customer
Feefo Verified
12 years ago
ANSWERED ALL MY QUESTIONS,SATISFIED WITH SERVICE.RANG ME AS PROMISED PROMPTLY.NO COMPLAINTS !
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Trusted Customer
Feefo Verified
12 years ago
efficient service and answered queries that we had from last year re: paper tickets for…
efficient service and answered queries that we had from last year re: paper tickets for flights which we didnt have and the airport insisted on them , so it was very difficult at the airport and we...
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Trusted Customer
Feefo Verified
12 years ago
i would have put excellent but for the fact that i had to put advance passenger…
i would have put excellent but for the fact that i had to put advance passenger information because the flight was with Ryan Air, Holiday Gems sent me an e-mail on Monday to do this but i work late...
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Holiday Gems
Holiday Gems
12 years ago
Thank you for your comments. Obviously, we are not aware of our clients working hours and the second email is just a reminder that should we do not receive the requested information that we will be unable to supply them to the airline and charges will be made at the airport. We trust that your holiday will be wonderful !
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
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Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
