Holiday Gems is no longer an active Feefo customer
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Trusted Customer
Feefo Verified
12 years ago
Firstly, apologies for having taken so long to respond to your survey. The service we…
Firstly, apologies for having taken so long to respond to your survey. The service we received from start to finish was excellent. We would not hesitate to use you again or to recommend you others.
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Trusted Customer
Feefo Verified
12 years ago
Max 170 was very good and patient, nothing was too much trouble, even after he…
Max 170 was very good and patient, nothing was too much trouble, even after he had sorted me a price for a holiday and then i changed the hotel, flights times and the week we wanted to go, will...
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Trusted Customer
Feefo Verified
12 years ago
We have tried to ring 5 times and been waiting at least 10 minutes (at…
We have tried to ring 5 times and been waiting at least 10 minutes (at 10p + per minute) as we are unsure if we have all the relevant documentation (a check list would have been nice) as the ones we...
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Trusted Customer
12 years ago
Booking was great but after service and trying to make contact with queries has been abysmal.
Holiday Gems
Holiday Gems
12 years ago
Our admin team are experiencing extremely high call volumes presently and we sincerely apologise for any issues that you have had. We will request a call back to the landline number held
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Trusted Customer
Feefo Verified
12 years ago
Margaret listened to me and took my budget into account. She even checked the cost…
Margaret listened to me and took my budget into account. She even checked the cost of flights and found me the cheapest deal by flying out with one company and returning with another - something the...
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Trusted Customer
Feefo Verified
12 years ago
Friendly and helpfull
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Trusted Customer
Feefo Verified
12 years ago
Kevin was very professional, fast and friendly, will continue to use Global travel. This is…
Kevin was very professional, fast and friendly, will continue to use Global travel. This is my second travel with Global and am going to continue using it because of the 5star service of your workers...
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Trusted Customer
Feefo Verified
12 years ago
lisa was very attentive appeared happy within her tone of voice and nothing was too…
lisa was very attentive appeared happy within her tone of voice and nothing was too much trouble
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Trusted Customer
Feefo Verified
12 years ago
Found the staff very helpful and efficient
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Trusted Customer
Feefo Verified
12 years ago
The original phone call to book the holiday was very good (no problems)
but the email…
The original phone call to book the holiday was very good (no problems)
but the email i had sent me told me that all the relevant paper work was attached - accommodation voucher - parking voucher &...
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Trusted Customer
Feefo Verified
12 years ago
price quoted on website for holiday a total fallacy ! no explanation of when boarding…
price quoted on website for holiday a total fallacy ! no explanation of when boarding passes etc. will be issued, nearly 30 mins at 10p per min. just to speak to a very terse mannered after sales...
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Holiday Gems
Holiday Gems
12 years ago
Our webiste is very clear that the costs quoted are not live and subject to change on confirmation. However, we note that the booking was made via a telephone call and not an order placed online. If the costs were not acceptable you would have been given every opportunity to decline the quote and no booking would have been made. Once your booking is confirmed the information is downloaded into our admin system and a full confirmation is sent including any information relating to the issuance of final travel documents including boarding passes etc. Please check you emails for this information and if in any doubt please email admin@holidaygems.co.uk
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
