Holiday Gems is no longer an active Feefo customer
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Trusted Customer
Feefo Verified
12 years ago
Received assistance from Jacqueline Griffiths, she was very helpful and polite. We've booked with holiday…
Received assistance from Jacqueline Griffiths, she was very helpful and polite. We've booked with holiday gems before, and as always, received great service.
Many thanks!
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Trusted Customer
Feefo Verified
12 years ago
first time i have used holiday gems will book with them again.
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Trusted Customer
Feefo Verified
12 years ago
The lady I dealt with (Carol 124) was very polite, courteous and helpful. When asked…
The lady I dealt with (Carol 124) was very polite, courteous and helpful. When asked to call me back she did so. She acted in a very friendly and professional manner
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Trusted Customer
Feefo Verified
12 years ago
Thank you very much, I was called a couple of times at my convenience and…
Thank you very much, I was called a couple of times at my convenience and the young man could not have been more helpful, I think I will enjoy our holiday, especially with the convenient flight times...
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Trusted Customer
Feefo Verified
12 years ago
the travel agent lee did nt give me a break down of the holiday..over charged…
the travel agent lee did nt give me a break down of the holiday..over charged me.did not help when I asked change accommodation. did not answrr e mails.place was empty no entertainment as it said.....
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Holiday Gems
Holiday Gems
12 years ago
We have received no complaint in this regard and would suggest that an urgent email is sent to customerliaison@holidaygems.co.uk With regard to a breakdown, package holidays do not have a breakdown and a total price is given. Again we have appeared to have no issues raised with the correct department prior to departure. We look forward to your soonest communication so that the issue may be addressed.
Trusted Customer
12 years ago
I did contact reception and have a care taker look at the hob just said cant use it on full..and only two rings .so obviously you need to check your facts..tge holiday was 347 on line he charged me 475 .. soo that is over charging..even the hokiday map of lication which I still have says entertainment ..when I asked reception they said its no summer yet.. so poor advertising..wasnt tokd any of this and when I asked lee to change before I went to portugal he said I cant change ..
Holiday Gems
Holiday Gems
12 years ago
As advised previously, we will require a complaint to our customer liaison department so that the issue may be investigated. Unfortunately, we are unable to proceed with this issue in this forum
Trusted Customer
12 years ago
exactly ,you as no help when i booked,didnt help when we was sick and needed to get home didnt help arrange flights transfers.was rude and hung up phone..do not use this company my advise.i am complaining to abta..about your service
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Trusted Customer
Feefo Verified
12 years ago
Very friendly and helpful staff. Very quick and easy to get a quote but wish…
Very friendly and helpful staff. Very quick and easy to get a quote but wish it was live to get a correct total.
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Trusted Customer
Feefo Verified
12 years ago
This is the fourth time i have booked through holiday gems,the service and customer care…
This is the fourth time i have booked through holiday gems,the service and customer care is excellent, everybody there is so helpfull.
Thank you
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Trusted Customer
Feefo Verified
12 years ago
If our booking with holiday gems pleasant experience and would definitely recommend it to friends…
If our booking with holiday gems pleasant experience and would definitely recommend it to friends agent 154 was really helpfully and put me at ease as this was my first online holiday booking thanks...
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Trusted Customer
Feefo Verified
12 years ago
Toky is amazing and has helped so much thank you
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Trusted Customer
Feefo Verified
12 years ago
I spoke with steve 112 he was very helpful and answered all my questions and sorted…
I spoke with steve 112 he was very helpful and answered all my questions and sorted my holiday quickly I was impressed with the service its nice to speak to someone from the uk im not being racist...
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
