Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
Trusted Customer
Feefo Verified
12 years ago
Holiday gems was a good service. Their site was easy to navigate through and seemed…
Holiday gems was a good service. Their site was easy to navigate through and seemed to have the cheapest prices. The following day we got a call from Steven to confirm our holiday. He was polite and...
Read more
Holiday Gems
Holiday Gems
12 years ago
Thank you for a really comprehensive and positive review - it is always appreciated by our staff
0
Share
Trusted Customer
Feefo Verified
12 years ago
Clear precise information given and friendly booking agent excellent service
0
Share
Trusted Customer
Feefo Verified
12 years ago
Excellent service from paul what a great guy he made thing easy to understand and…
Excellent service from paul what a great guy he made thing easy to understand and is a genuinely nice helpful person keep him
Trusted Customer
12 years ago
Rxcellent excellent 3xcellent
0
Share
Trusted Customer
Feefo Verified
12 years ago
The only complaint is the phone call charges. On the phone for an hour on…
The only complaint is the phone call charges. On the phone for an hour on hold and although the lady was very helpful it cost me a bomb to talk. Would rather email them. Carol was very helpful.
Holiday Gems
Holiday Gems
12 years ago
We do apologise for the call waiting times but we now have a land line number for our after sales. Our office is experiencing unprecedented high call volumes and we are aware of the delay, however, this is being addressed by our senior management
0
Share
Trusted Customer
Feefo Verified
12 years ago
Extremely helpful and a pleasure to talk to
0
Share
Trusted Customer
Feefo Verified
12 years ago
Very prompt , efficient service and helpful too.
0
Share
Trusted Customer
Feefo Verified
12 years ago
I found the lady who book our travel to be most helpfull
I'm unable to print off…
I found the lady who book our travel to be most helpfull
I'm unable to print off the document she sent though, only half the info is printed on the pages. Could you please request them (Gem...
Read more
Holiday Gems
Holiday Gems
12 years ago
Thank you for your comments. The paper copies have been requested from our admin team
0
Share
Trusted Customer
Feefo Verified
12 years ago
Efficient as usual
0
Share
Trusted Customer
Feefo Verified
12 years ago
Staff when booking were excellent, very friendly and we received e mails confirming our booking…
Staff when booking were excellent, very friendly and we received e mails confirming our booking in a timely fashion.
0
Share
Trusted Customer
Feefo Verified
12 years ago
I had to rang twice. Was on hold for 40+ mins the second time! The first…
I had to rang twice. Was on hold for 40+ mins the second time! The first time because my name was wrong on the first lot of emails and the second time to again request that my paperwork be posted. ...
Read more
Holiday Gems
Holiday Gems
12 years ago
Thank you for your review. We note that your tickets have been emailed on 25 May 2014. We do apologise for the wait time on our after sales lines which are receiving an unprecedented high call volume. We are aware of the issue and it is being addressed. We do trust that you will have a wonderful holiday.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
