Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
Trusted Customer
Feefo Verified
12 years ago
Documents sent via email needed to be made clearer and a list of documents needed…
Documents sent via email needed to be made clearer and a list of documents needed to fly would be useful, as there are so many sent at the same time it becomes a little confusing.
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Trusted Customer
Feefo Verified
12 years ago
Poor service at the beginning, there was an error with my booking they took the…
Poor service at the beginning, there was an error with my booking they took the money and I had to call back 4 days THE NEXT DAY before I could speak to somebody. Krystal sorted it though, lovely...
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Trusted Customer
Feefo Verified
12 years ago
I dealt with Max 170 who was very helpful and seemed to know what he had…
I dealt with Max 170 who was very helpful and seemed to know what he had to do to get the job done quickly and effectually. So the whole process went smoothly.
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Trusted Customer
Feefo Verified
12 years ago
Company refusing to honour an offer advertised on their website at the time of booking.…
Company refusing to honour an offer advertised on their website at the time of booking. Staff not replying to emails and no communication from any management even after requesting it.
Holiday Gems
Holiday Gems
12 years ago
Unfortunately, and as you were advised at the time of booking, the promotion was subject to bookings within certain dates and you did not meet the criteria. If you would please email the customer liaison department we would endeavour to resolve the issue.
Trusted Customer
12 years ago
I wasn't advised at the time of booking, any recorded call you may have will show that. The advert was still on the website days after I had booked even though it had apparently finished in February. I booked in June, therefore was still being advertised 3 months after closing. That is a fault of holiday gems and they should honour any queries on this offer due to it still being displayed. The colleague I have been dealing with hads been abrupt in her emails and my request of contact from a manager has been completely ignored.
Holiday Gems
Holiday Gems
12 years ago
As advised previously, please email customerliaison@holidagems.co.uk and we will ensure that this is addressed by our complaints manager.
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Trusted Customer
Feefo Verified
12 years ago
My booking went ahead quickly and easily. I was called back when promised and all…
My booking went ahead quickly and easily. I was called back when promised and all booking information was emailed over to me quickly. The staff were polite and informative when I called.
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Trusted Customer
Feefo Verified
12 years ago
Good as usual being a repeat customer.
The usual thing happens which is I can never…
Good as usual being a repeat customer.
The usual thing happens which is I can never get the holiday for the price displayed on the screen as on previous occasion. Can be misleading, that's why I...
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Trusted Customer
Feefo Verified
12 years ago
Found it very easy to book
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Trusted Customer
Feefo Verified
12 years ago
Staff were helpful , polite, , have used hoikday gems twice and had a great…
Staff were helpful , polite, , have used hoikday gems twice and had a great holiday , will continue to use hoilday gems unless I have problems
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Trusted Customer
Feefo Verified
12 years ago
every thing ok but I could'nt download the form for my passport info
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
