Holiday Gems is no longer an active Feefo customer
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Trusted Customer
Feefo Verified
12 years ago
I wAs kept waiting 36 mins for an answer on hold so l don't rate you…
I wAs kept waiting 36 mins for an answer on hold so l don't rate you at all 'll will. Not.be booking with you again
Holiday Gems
Holiday Gems
12 years ago
As we are in a peak summer period we are aware that our phone lines are experiencing unprecedented high call volumes and we sincerely apologise for any extended wait. Should you email our admin department or use the online message facility on our website, one of our staff will call you on request.
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Trusted Customer
Feefo Verified
12 years ago
Julie 152 couldn't have been nicer, she thought of things like pre booking flights that…
Julie 152 couldn't have been nicer, she thought of things like pre booking flights that we hadn't thought of, was an all round good experience and we would use again.
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Trusted Customer
Feefo Verified
12 years ago
Especialy Krstal who managed all the bookings for and was so very patient and even…
Especialy Krstal who managed all the bookings for and was so very patient and even managed a discount for me.
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Trusted Customer
Feefo Verified
12 years ago
So far the service has been excellent, Robbie Roberts was really helpful from start to…
So far the service has been excellent, Robbie Roberts was really helpful from start to finish, although we are yet to receive the flight vouchers, but having used holiday gems for the first time, we...
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Trusted Customer
Feefo Verified
12 years ago
I would have rated your services as excellent. Unfortunately, one of the documents had spelled my…
I would have rated your services as excellent. Unfortunately, one of the documents had spelled my name incorrectly and I had to contact your company by telephone to rectify the situation. I was put...
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Trusted Customer
Feefo Verified
12 years ago
I HAD 2 QUERIES AND SENT OFF EMAILS HOPING I WOULD GET A REPLY. I DID…
I HAD 2 QUERIES AND SENT OFF EMAILS HOPING I WOULD GET A REPLY. I DID THE NEXT WORKING DAY -(AND A PHONE CALL). WELL DONE ESPECIALLY COLIN JONES WHO PHONED ME AND WAS VERY HELPFUL.
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Trusted Customer
Feefo Verified
12 years ago
the gentleman who took my booking was very good and took time to explain and…
the gentleman who took my booking was very good and took time to explain and sort out the best deal for us.
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Trusted Customer
Feefo Verified
12 years ago
I would have liked the opportunity to add Hold Baggage to my booking. Otherwise very good.
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Trusted Customer
Feefo Verified
12 years ago
Louise was very helpful many thanks looking forward to going tomorrow
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Trusted Customer
Feefo Verified
12 years ago
the person I spoke to when I booked my holiday was polite, helpful,and made my…
the person I spoke to when I booked my holiday was polite, helpful,and made my booking experience very easy. this is the second time I have booked with holiday gems,and can only praise them. Would...
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
