Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
Trusted Customer
Feefo Verified
12 years ago
Very helpful and friendly, found my exact cruise at the right price.
0
Share
Trusted Customer
Feefo Verified
12 years ago
Mark the customer service agent who dealt with the whole process of booking this holiday…
Mark the customer service agent who dealt with the whole process of booking this holiday was patient and informative of the processes throughout the booking and as promised the paperwork came through...
Read more
0
Share
Trusted Customer
Feefo Verified
12 years ago
Initial issues regarding the price quoted on the web and expected price and then a…
Initial issues regarding the price quoted on the web and expected price and then a phone all to advise was around 20% higher.
Unhappy with this so I booked the flights myself elsewhere at same price...
Read more
0
Share
Trusted Customer
Feefo Verified
12 years ago
top rate
0
Share
Trusted Customer
Feefo Verified
12 years ago
Everything regarding bookings etc very good.
Very disappointed about the arrival to our accommodation. It was…
Everything regarding bookings etc very good.
Very disappointed about the arrival to our accommodation. It was over booked. We had to stay two nights at alternative accommodation. unable to unpack...
Read more
Holiday Gems
Holiday Gems
12 years ago
We are most confused by this review as the booking referred to has not yet travelled and has no child booked. If the reviewer would clarify the issue this will be investigated.
Trusted Customer
12 years ago
I do not understand the reply about my booking.
I booked a holiday to Majorca, Resort Alcudia, Aucanada, 2 x Apartments. This included a One year old baby in one of the apartments.(Two days spent at alternative accommodation. Not good enough).
We travelled 3/07/2014.
Why are the comments from you saying we have not travelled, and had no child included with our booking.
I am very disappointed with your reply.
Holiday Gems
Holiday Gems
12 years ago
The reference number given on your review relates to a booking due to travel in December on a cruise. However, with the information given we have accessed the booking which relates to your review. Unfortunately, the issue raised is a result of the hotel actions directly and is a matter over which we had no control and could not have foreseen prior to departure. However, if you would email our customer liaison department this will be raised on your behalf with our suppliers.
0
Share
Trusted Customer
Feefo Verified
12 years ago
Eventually excellent. Initial booking stated higher price on flight yet web site still stated lower.…
Eventually excellent. Initial booking stated higher price on flight yet web site still stated lower. Probably caused by the famous antics of Ryanair !!!!
0
Share
Trusted Customer
Feefo Verified
12 years ago
Very helpful chap, Robbie Roberts. Rang me back to take our booking, and answered several…
Very helpful chap, Robbie Roberts. Rang me back to take our booking, and answered several of my questions. Have recommended the company to a couple of friends.
0
Share
Trusted Customer
Feefo Verified
12 years ago
Booked on line so easy
Booked on line so easy
Trusted Customer
12 years ago
Been about 4 times with holiday gems very good service and price !
Holiday Gems
Holiday Gems
12 years ago
Thank you - how nice to welcome back 'old friends' and for a confirmation that our service is still great !
0
Share
Trusted Customer
Feefo Verified
12 years ago
I booked a last minute deal with holliday gems on the 18th July 2014 quite late…
I booked a last minute deal with holliday gems on the 18th July 2014 quite late into the evening! I was contacted by telephone the following morning and the operator, Alex was able to iron out all...
Read more
0
Share
Trusted Customer
Feefo Verified
12 years ago
Have not had the holiday yet but the booking was stressed and the person on…
Have not had the holiday yet but the booking was stressed and the person on the phone was very good and was very well informed his number was 112
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
