Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
Trusted Customer
Feefo Verified
12 years ago
easy to talk too
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Trusted Customer
Feefo Verified
12 years ago
really helpful
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Trusted Customer
Feefo Verified
12 years ago
Excellent swift service fully explained, let's hope the trip is as good.
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Trusted Customer
Feefo Verified
12 years ago
Overall experience very good,will use again.
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Trusted Customer
Feefo Verified
12 years ago
RANG THREE TIMES to ask about NO transfer documents all you get is piped music…
RANG THREE TIMES to ask about NO transfer documents all you get is piped music after ten minutes gave up VERY POOR SERVICE !
No body ever answers the phone !!, think they keep you hanging on to...
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Holiday Gems
Holiday Gems
12 years ago
Thank you for your comments. Our website has a toll free number After Sales: 0333 014 3672 which has no excess charges. We do apologise that you have not received the transfer voucher sent. However, this will be redone immediately and we apologise for any inconvenience. You may email though our website on the 'manage your booking' link. Please use this facility if we can be of any further assistance.
Trusted Customer
12 years ago
GOT THROUGH TO DAY SPOKE TO A LADY problem solved
Holiday Gems
Holiday Gems
12 years ago
We are delighted ! Thank you for advising this.
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Trusted Customer
Feefo Verified
12 years ago
I found the staff I dealt with very helpful and willing to resolve any queries. You…
I found the staff I dealt with very helpful and willing to resolve any queries. You cannot ask for more.
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Trusted Customer
Feefo Verified
12 years ago
Making the booking on the phone was excellent and Robbie was host helpful it was…
Making the booking on the phone was excellent and Robbie was host helpful it was a pleasure to talk to him, BUT the forms and other information are impossible to understand and complete. As I live a...
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Holiday Gems
Holiday Gems
12 years ago
Thank you for your feedback. We do try to make the information supplied as clear as possible. However, if you do at any time require assistance, you may use the email facility on our website under'manage your booking'. The link sent for access to the cruise line is so that the information supplied goes directly to them and your action in this regard was correct.
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Trusted Customer
Feefo Verified
12 years ago
Booking was easy, helpful staff, Received receipts etc , all documentation, by e mail within…
Booking was easy, helpful staff, Received receipts etc , all documentation, by e mail within 12 hrs. Slick operation. Thank You.
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Trusted Customer
Feefo Verified
12 years ago
Simply very good service,thank you!
David Hill
Simply very good service,thank you!
David Hill
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Trusted Customer
Feefo Verified
12 years ago
Colin was extremely friendly , efficient , polite and informative . A credit to your…
Colin was extremely friendly , efficient , polite and informative . A credit to your company .
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
