Holiday Gems is no longer an active Feefo customer
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Trusted Customer
Feefo Verified
12 years ago
Robbie (Agent 111) was very helpful and nothing was too much trouble, will be using…
Robbie (Agent 111) was very helpful and nothing was too much trouble, will be using holidaygems in the future.
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Trusted Customer
Feefo Verified
12 years ago
Very helpful and friendly
Very helpful and friendly
Trusted Customer
12 years ago
good
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Trusted Customer
Feefo Verified
12 years ago
Carol 124 was very helpful and efficient. She was honest with us and gave us…
Carol 124 was very helpful and efficient. She was honest with us and gave us a great price.
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Trusted Customer
Feefo Verified
12 years ago
Steve number 112's customer service was second to none he explained everything perfectly clear and…
Steve number 112's customer service was second to none he explained everything perfectly clear and explored every avenue to ensure my family's needs were met...Thankyou will most certainly book...
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Trusted Customer
Feefo Verified
12 years ago
operator was very helpful and ensured i was happy with the holiday purchased. reiterated excatly…
operator was very helpful and ensured i was happy with the holiday purchased. reiterated excatly what was includded in my holiday. providing a very clear breakdown.
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Trusted Customer
Feefo Verified
12 years ago
The holiday price increased massively from online to actual when booked over the phone!! The…
The holiday price increased massively from online to actual when booked over the phone!! The price u see should be the price you pay?!!
Holiday Gems
Holiday Gems
12 years ago
Our website is very clear that the costs are not live and subject to change on confirmation. If the costs are not acceptable you have every opportunity to cancel the order and no payment will be taken. The option therefore is yours to accept the new costs or decline.
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Trusted Customer
Feefo Verified
12 years ago
The agent who rang me asked if I would like to pre-book seats on the…
The agent who rang me asked if I would like to pre-book seats on the Ryanair flight. I explained that there is no choice, Ryanair now insist on pre-booked seats. He argued with me.
Point 1 - it was...
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Holiday Gems
Holiday Gems
12 years ago
With due respect prebookabe seats are not compulsory. However, without booking the seats (at cost) the check in procedures are restricted and result in having to print the return boarding passes in resort. Therefore we do believe that our agent offered a good and truthful option for you to accept or not.
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Trusted Customer
Feefo Verified
12 years ago
I have telephoned and emailed so far without response -this does not bode well for the…
I have telephoned and emailed so far without response -this does not bode well for the service which they promise in the future especially when they have lied about their costs. I will be taking my...
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Holiday Gems
Holiday Gems
12 years ago
we are most disappointed with this review. We can see no notes indicating either calls or emails received regarding this booking. We refute any comments regarding 'lying' about the costs and would request any proof in this regard. Our advert was based on departures on 04 March 2015 and any other dates were subject to change as per your discussion with the sales agent.
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Trusted Customer
Feefo Verified
12 years ago
just brill cant fult it
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Trusted Customer
Feefo Verified
12 years ago
Good so far, but, it is not over yet so will reserve judgement.
Good so far, but, it is not over yet so will reserve judgement.
Trusted Customer
12 years ago
The attention is good but I keep someone else's mail and cannot yet complete
the the matter - Tricia Cowling
Holiday Gems
Holiday Gems
12 years ago
Thank you for your positive feedback on our service. Please would you send copies of the emails received to our admin@holidaygems.co.uk so that the matter may be addressed as your email is correct on your own booking.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
