Holiday Gems is no longer an active Feefo customer
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Trusted Customer
Feefo Verified
Liverpool
10 years ago
What Trusted Customer said about Holiday Gems:
Very good , used it couple of times everything went as planed .
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Trusted Customer
Feefo Verified
London,UK
10 years ago
What Trusted Customer said about Holiday Gems:
No response Customer Service, would never use ever again.Dont bother.
Booked and paid a resort in krabi,Thailand for 3 nights, confirmation email received says 4 nights, attachment doesn't even say booked dates on it. Sent a few follow up emails requesting more clear...
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bezza
Holiday Gems
10 years ago
We are most disappointed that your receipt showed a 4 night duration which was a typing error by the sales agent. However, you have a n accommodation voucher which clearly shows the duration as three nights. We sincerely apologise for any non response to your emails and if you would advise the address used this will be investigated and addressed through our internal procedures.
TC
Trusted Customer
10 years ago
Ii used admin@holidaygems.co.uk to contact (as mentioned in your website and email). I have also sent an email on the same day i posted the above review and still hasnt received a reponse to it. Its your voucher which says 4 nights instead of 3, which i can understand as a typo error, but your voucher doesnt even say what day to what i have booked the hotel for either. thanks.
bezza
Holiday Gems
10 years ago
We must refute that our voucher does not state a check in date. This is shown quite clearly on the accommodation voucher and our receipt shows a date. If you have further issues please email customer liaison as this matter cannot be resolved in this format
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Trusted Customer
Feefo Verified
10 years ago
The experience was stress free and the agent understood my requirements.
The service was as usual very good. However, I was disappointed with the much higher prices than previous years.
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Trusted Customer
Feefo Verified
southport
10 years ago
What Trusted Customer said about Holiday Gems:
HELPFUL
Very knowlodgable and helpful.Iwould and have recomended this company to friends.Colin 163 great young man to deal with.
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Trusted Customer
Feefo Verified
10 years ago
Very poor Customer Relations!!!
The MAJOR problem with Holiday Gems is trying to contact their Customer Services. I was initially on hold for 35 minutes and secondly for 25 minutes before I spoke with an agent. I asked for a...
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bezza
Holiday Gems
10 years ago
We sincerely apologise for the delays on our telephones lines. Due to the ongoing situation in Sharm el Sheikh and latterly during the French and Greek ATC strike, our din line has had extremely high volumes of calls and emails. We appreciate the issue and endeavouring to resolve the matter as soon as possible and apologise for any inconvenience.
Trusted Customer
10 years ago
Thank you for your apology. In all other respects your agent KH188 has been outstanding.
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Trusted Customer
Feefo Verified
Scunthorpe lincolnshire
10 years ago
What Trusted Customer said about Holiday Gems:
Better atention to when companies cease trading and passengers unaware of this.
The only problem we had was transfers on arrival the company had ceased trading a month before we went had to find where we needed to be and then had to wait for an hour and a half wish we had been...
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Trusted Customer
Feefo Verified
Nottingham
10 years ago
What Trusted Customer said about Holiday Gems:
Largely positive will use again
Veryn happy with Sales Dept..4 day Florence city break with 2 excursions. Nicky Cox (thanks)very attentive and cheery. Always quick and patient response from her.
Ticketing issues a bit slow ie...
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Trusted Customer
Feefo Verified
10 years ago
Book Everytime with holiday gems
Fast efficient service and the prices are amazing
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Trusted Customer
Feefo Verified
10 years ago
The telephone service was excellent. However I was upset about the price. As it came up cheaper on the internet over £100 cheaper. But I am happy with the holiday I have purchased. Now I can't wait...
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
