Holiday Gems Reviews

feel free to contact me directly - *Personal information removed by Feefo*

Good afternoon, I am very unhappy with the service and booking we have placed and this is the second complaint placed after a new incident. We originally booked for 4 girls to go to Sharm-El-Sheikh on the 22nd of March for the 21st of May; at the time of booking we were told that the flights will be resumed and would be able to fly on this date. I paid a deposit and was told we would be called to collect the rest of the money closer to the time. I then received a phone call today informing me that we will be unable to fly and was apparently called and e-mail at a previous date. I have not had a phone call or e-mail from anyone in regards to unable to fly or changes to the holiday booking at any point since calling and adding the additional luggage. (Which they also told us at the time of booking that we could do this directly with the airline but couldn't after.) It is now 2 weeks before the departure date and have been told that if we cancel we will loose a substantial amount of the money we have already paid or will have to travel to Hurgada. At this point we have already made plans and arrangements to travel to Sharm and cannot cancel the holiday. We were also booked at The Hilton with an apartment for the 4 of us but now have been changed to 2 separate rooms. The booking should not have been made or allowed to go ahead by yourselves if the flights were restricted. I am very unsatisfied with the service and booking and indefinitely be recommending never to use Holiday Gems for holiday bookings. This has caused a major disappointment for all members of the party who are meant to be travelling.

After leaving this feedback and responding to a further e mail from holidaygems this error has been resolved today and I am feeling happier with the service provided so far.

No reply to several e mails to advise although flight details amended other paperwork still have my Sons name wrong. This is duplicate paperwork sent out after the initial error. Simple admin! Cant get through on phone and no reply to any emails. Also no confirmation of online payment made 20th April despite coming out of my bank and no new balance received? Again simple admin and common courtesy and practice. Been trying to get this resolvec properly since booking in March. Starting to feel very worried about using this company.

Still not received any confirmation of my payment made 20th April final payment due soon and still errors on my bokking paperwork. Feel like a broken record, this has been going on since booking in March, Got an e mail from Christopher Paul admin supervisor who stated it had been passed to an agent to deal with that was 28th April. Starting to panic now.

The matter has been resolved and I have replacement tickets, however I didn't receive an automatic response from the admin team