Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
Trusted Customer
Feefo Verified
10 years ago
high to low experience
Great low deposit offer, really pleased but wasnt asked or it wasnt made clear about baggage... by the time id realised i hadnt been offered included in the price- i now have to do it separately...
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Trusted Customer
Feefo Verified
10 years ago
Colin 163 was very efficient in helping us book our all inclusive holiday to Mallorca. In a friendly and patient way we were offered airports , transfers, dates and hotel rooms to suit our needs.
We...
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Trusted Customer
Feefo Verified
10 years ago
Found my holiday quick
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Trusted Customer
Feefo Verified
Noncheaters town
10 years ago
What Trusted Customer said about Holiday Gems:
Why do they not tell you of the credit card charge?
Please note that the credit card charge is not shown in the price but I got charged without any information
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Trusted Customer
Feefo Verified
10 years ago
HolidayGems need to learn the meaning of Customer Service
Customers need to be extremely careful when dealing with this company to fully understand what they are buying. Sales proved poor at providing detailed information. They certainly did not come over...
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bezza
Holiday Gems
10 years ago
Thank you for your review. This matter has been addressed in length with our admin manager and explanations given on the content of the car hire procedure in resort. We do regret that that has not been found acceptable.
Trusted Customer
10 years ago
If the matter has been discussed in length by a manager then the No 1 question has not been answered. Has the matter been resolved tot eh customers satisfaction. ? Answer from Customer No. The writer was promised an E mail to confirm what was discussed. No E mail. The writer was promised a revised statement for the sums due on 1st June. No received. Clearly the matter has been swept under the carpet and forgotten.
bezza
Holiday Gems
10 years ago
Your further comments have been sent to our admin department for attention. Please may we request hat should you wish to continue this as a formal complaint that you email the customer liaison department as we are unable to address this matter in this format.
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Trusted Customer
Feefo Verified
Chester Lee street
10 years ago
What Trusted Customer said about Holiday Gems:
A very Happy customer
Very good service could not supply all my request,s .But contacted another supplier and arranged to full fill my request really good service . Many Thanks.
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Trusted Customer
Feefo Verified
10 years ago
Very very bad
See my email outlining my complaints, sent to a man called Chris.
I shall be making a formal complaint as soon as I arrive home.my holiday completely spoiled. I am not agreeing to have this put on...
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bezza
Holiday Gems
10 years ago
An email has been sent regarding the issue. Please ensure that you follow the complaint instructions on your accommodation voucher as failure to do so may compromise your rights on return to the UK.
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Trusted Customer
Feefo Verified
Somerset
10 years ago
What Trusted Customer said about Holiday Gems:
The amount of time you are on hold is disgusting
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Trusted Customer
Feefo Verified
Manchester
10 years ago
What Trusted Customer said about Holiday Gems:
Brilliant and helpful
Service was great the girl on the phone was very helpful would recommend
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Trusted Customer
Feefo Verified
LEICS
10 years ago
What Trusted Customer said about Holiday Gems:
FIRST USE OF COMPANY, SO FAR SO GOOD.
GOOD SERVICE, VERY HELPFUL PERSON WHO PHONED ME BACK AFTER INITIAL ENQUIRY TO REDUCE PHONE COSTS.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
