Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
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Trusted Customer
Feefo Verified
Leamington spa
10 years ago
What Trusted Customer said about Holiday Gems:
Very helpful
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Trusted Customer
Feefo Verified
10 years ago
Great customer service
Great customer service - I dealt with Toky who was quick to call back with updated information on my flights and hotels. My chosen flights were also cheaper as I booked as part of a package. All...
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Trusted Customer
Feefo Verified
10 years ago
Very quick response to confirm my booking. Thank you
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Trusted Customer
Feefo Verified
10 years ago
What Trusted Customer said about Holiday Gems:
very friendly service and very helpful
very helpful even phoned me back to help
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Trusted Customer
Feefo Verified
10 years ago
Poor customer services, rude shot tempered, email printing services, customer does all work, expensive
Due to a problem with printing my Accommodation letter I called the customer services. When I got through the reception and completed my payment transaction I was greeted with nothing but contempt...
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bezza
Holiday Gems
10 years ago
Thank you for your review and we are most concerned with the contents. To clarify, we do not have a reception and the payment was taken in full at the time of confirmation. Is this review relating to our sales agent or one of our admin staff as we will require this information to address the contents and make an informed response.
Trusted Customer
10 years ago
It was the admin staff. Friday afternoon just gone between 3.00pm and 4.00pm was the time of the call. One more thing, on the feedback it was stated that Holidaygems would not respond to any feedback at this time, and if I had a complaint this would be taken up with Hgems at a later stage, so that is another discrepancy and misleading. When I said reception I meant getting through to someone and my call being received. I wrote my feedback to feefo and not to Hgems.
bezza
Holiday Gems
10 years ago
Thank you for your response. Whilst the feedback was to Feefo, as per their terms, we are advised of the issue and given the opportunity to respond in the public domain.
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Trusted Customer
Feefo Verified
watford herts
10 years ago
What Trusted Customer said about Holiday Gems:
very efficient and clear
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Trusted Customer
Feefo Verified
Anglesey
10 years ago
What Trusted Customer said about Holiday Gems:
Quality service
Excellent service, very friendly and thorough with my holiday booking, will be booking with holiday gems in future
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Trusted Customer
Feefo Verified
Darlington
10 years ago
What Trusted Customer said about Holiday Gems:
Friendly service
Up till now the service has thrown up no problems
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Trusted Customer
Feefo Verified
Birmingham
10 years ago
What Trusted Customer said about Holiday Gems:
Very Good service not like the negative reviews i had read about
I have found my dealings with Holiday gem staff very positive, they were very informative. When i needed to contact them regarding a query a few days after booking my holiday.I had not recieved my...
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Trusted Customer
Feefo Verified
10 years ago
I spoke and booked with a very helpful rep called David. He was patient, very helpful and didn't rush the booking. Just hope the holiday is as good!
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
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Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
