Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
TC
Trusted Customer
Feefo Verified
Liverpool
10 years ago
What Trusted Customer said about Holiday Gems:
10/10 service
My service was fantastic with Charlie Bevan she was so helpful and was very knowledgeable. Got us a great deal for my 30th birthday next year, can not thank her enough! A credit to the company!
0
Share
TC
Trusted Customer
Feefo Verified
10 years ago
What Trusted Customer said about Holiday Gems:
Great staff
Very helpful to find the holiday that we wonted
0
Share
Trusted Customer
Feefo Verified
10 years ago
Very helpful
They went out of their way to arrange a hotel booking and ending up seeing me quite a lot of money
0
Share
Trusted Customer
Feefo Verified
10 years ago
wrong period ofholidaybooked|||need i sayanymore, need to update onlineboking system
bezza
Holiday Gems
10 years ago
Thank you for the review. We have accessed the call and the agent was very clear in the details agreed and booked on the basis of your agreement. We can find no discrepancy in the duration discussed and that booked.
Trusted Customer
10 years ago
of couse you cant you work for holiday gems.suggest you listen again and tell me where & when I mentioned 7 nights holiday.or indeed when the rep asked me for duration. How come she never mentioned cost of holiday and seemed rather vague when asked for total price..you cant sell a holiday to a customer without a price.I did tell her I had aprice for flight & holiday on line but she seemed to ignore this
bezza
Holiday Gems
10 years ago
WE would recommend that you email our customer liaison department with your complaint so that this may be addressed formally. WE do, however, refute your comments as the details of flights and costs were clearly advised.
Trusted Customer
10 years ago
will do but obviously you dont want to admit the points I raised. I had to ask what the total was & had to ell her the price I got it to with the extras this price being the price for a ten day break.she agteed this price and should have realised it could not refer to a 7 day break
3
Share
Trusted Customer
Feefo Verified
10 years ago
Very good but documentation arrived in "dribs and drabs"
0
Share
TC
Trusted Customer
Feefo Verified
Manchester
10 years ago
What Trusted Customer said about Holiday Gems:
Great customer service
Very helpful & quick. Listened to what holiday we wanted & found it for us.
Emma was the lady we dealt with & she was excellent.
0
Share
TC
Trusted Customer
Feefo Verified
Winsford
10 years ago
What Trusted Customer said about Holiday Gems:
Inefficient unhelpful service and punitive charges.
Made an error on booking a hotel on the website. Rang immediately to cancel and re-book. Despite 3 phone calls the wrong booking was processed 5 hours later and my credit card charged £4000 3 hours...
Read more
bezza
Holiday Gems
10 years ago
This is being addressed as a formal complaint and we shall endeavour to resolve the matter asap. However, as this is already in our complaint process we are unable to respond in this forum.
1
Share
TC
Trusted Customer
Feefo Verified
Brighton
10 years ago
What Trusted Customer said about Holiday Gems:
great service
Fast efficient service
0
Share
TC
Trusted Customer
Feefo Verified
10 years ago
What Trusted Customer said about Holiday Gems:
Holidaygems made booking holiday so easy
Had always used travel agents before and was a bit wary of using an online travel agent. However when I phoned the agent could not have been more helpful. He was able to answer all our questions and...
Read more
0
Share
Trusted Customer
Feefo Verified
10 years ago
Poor after sales service
Still awaiting for someone to call me back about car rental after numerous phone calls. Seems like they take your money and are then no longer interested.
bezza
Holiday Gems
10 years ago
We sincerely apologise for any lapse in a call back on this issue. Due to the collapse of the Low Cost Holiday Group our call centre is fielding very high call volumes . WE shall, however, request immediate attention.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
