Holiday Gems is no longer an active Feefo customer
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Trusted Customer
Feefo Verified
Watford
10 years ago
What Trusted Customer said about Holiday Gems:
Extremely Bad Service
The service was appalling
bezza
Holiday Gems
10 years ago
According to our records the issue regarding the email address was rectified immediately and subsequent matters have been handled as per our terms and conditions. We apologise if this has not been resolved to your satisfaction.
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Trusted Customer
Feefo Verified
10 years ago
Very helpful staff,
0
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Trusted Customer
Feefo Verified
10 years ago
Great service
Easy to use. Service great
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Trusted Customer
Feefo Verified
Manchester
10 years ago
What Trusted Customer said about Holiday Gems:
transfers
Speedy, efficient and good value for money.
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Trusted Customer
Feefo Verified
10 years ago
What Trusted Customer said about Holiday Gems:
will use again
very helpful
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Trusted Customer
Feefo Verified
Worcestershire
10 years ago
What Trusted Customer said about Holiday Gems:
Holiday Gems are the Gems
I have had no problems or hitches booking my holiday with holiday gems and would book with them again and I would recommend to family and friends I am expecting our tickets two weeks before travel...
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Trusted Customer
Feefo Verified
Manchester
10 years ago
What Trusted Customer said about Holiday Gems:
Little Concerned
I found the phone call and booking great but have only just been able to print off all my itinerary.
I am a little concerned as I booked a case for the hold and was told that I got a case free, only...
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Trusted Customer
Feefo Verified
bonnybridge
10 years ago
What Trusted Customer said about Holiday Gems:
Excellent
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Trusted Customer
Feefo Verified
10 years ago
usless ... ignorant .... bad corespondance ...... paperwork messed up on many ocasions i could go on
due to the colaps of low cost beds which i understand isnt holiday gems fault id just like to say the way they dealt with us was disgusting lied to us till the day before we went away saying...
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bezza
Holiday Gems
10 years ago
The advice given was on the information provided by the Tour Operator and this is a matter over which we had no control. The issue has been addressed in full and a refund raised for any in resort costs.
Trusted Customer
10 years ago
i understand that the collaps was of no fault of yours its the way we were promised right up till the day before we traveled that all was ok and no real explanation as to why once told all was fine that it suddelny changed we could have booked alternat acomodation ourselves and actualy enjoyed our holiday if we were given truthfull information earlier but the day before late pm before we traveled how could we possibly sort something at such a late point thats why im upset .... plus lack of corespondence us having to phone and email once away wasent good customer service in my opinion when we were pormised it would be sorted by telephone the day before we traveled and yet still we had to practcaly pester for our return transfer ... not good at all and not good service
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Trusted Customer
Feefo Verified
10 years ago
Problem resolved
Initially I was not happy because the holiday I wanted to book nal pricewent up in price however this was resolved when they called me back and found an alternative at the origi
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
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Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
