Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
Trusted Customer
Feefo Verified
10 years ago
Excellent service...everything got sorted out quickly.
1
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Trusted Customer
Feefo Verified
Warwickshire
10 years ago
What Trusted Customer said about Holiday Gems:
Fairly disappointed.
The website isn't clear about live prices. Either it's the price that is quoted or there shouldn't be a price on the site. False advertising.
bezza
Holiday Gems
10 years ago
Our website is very clear that the costs are not live and subject to change on confirmation. No payment is taken when the order is submitted and should we not be able to honour the online cost or arrangements it is your choice to cancel the order or proceed with the alternatives offered. This is not false advertising as the terms are clearly stated
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Trusted Customer
Feefo Verified
Worcestershire
10 years ago
What Trusted Customer said about Holiday Gems:
more than happy
very good,and helpful.
0
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Trusted Customer
Feefo Verified
10 years ago
What Trusted Customer said about Holiday Gems:
They advertise prices which aren't LIVE....unfortunately you have to go through an apparent booking process giving your card details and then they check if the price is still valid. I was fortunate...
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Trusted Customer
Feefo Verified
yo41
10 years ago
What Trusted Customer said about Holiday Gems:
very quick easy ,friendly service
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Trusted Customer
Feefo Verified
Leeds
10 years ago
What Trusted Customer said about Holiday Gems:
Terrible Customer Services
After the recent collapse of Low cost holidays , I was informed 4 days prior to our flight that the hotel would need to be changed the hotel that was offered was nowhere near the same standard as the...
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bezza
Holiday Gems
10 years ago
The booking reference given for this review was not affected by the Low Cost Group collapse so we must therefore refute all comments made .
TC
Trusted Customer
10 years ago
So what your saying is ... The second booking I made you was sent a review invite but the first one that was affected was not ?? That's a little one sided don't you think ? I took this review to cover the entire experience not just the successful parts . And I can assure you my holiday was affected by the collapse I have an cost of £550.00 to prove it .
bezza
Holiday Gems
10 years ago
No inferences were made. However, we can only advise on the information given on your review. This includes the reference number and there is no issue on this booking. It is unreasonable to expect informed responses when not all the information is given. It you would email our customer liaison department with the other reference number the matter will be investigated.
TC
Trusted Customer
10 years ago
I have not stated a reference number in any of this correspondence and the only thing that has been unreasonable is the way my holiday booking was dealt with . Plus I do not have much faith in your customer liaison department as they can not follow simple instructions for a refund payment , therefore I will be raising an official complaint instead and taking this up with ABTA .
bezza
Holiday Gems
10 years ago
The review comes to us with a reference number and we can advise that our customer liaison team have no correspondence in regard to any issues raised. We would have to presume that you are referring to our admin team in this regard. It is of course your prerogative to seek any third party advice that you deem necessary.
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Trusted Customer
Feefo Verified
10 years ago
very good service. will book with them again.
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Trusted Customer
Feefo Verified
wirral
10 years ago
What Trusted Customer said about Holiday Gems:
Not booked in to Hotel we PAID for !
I am Absolutely fuming with Holiday Gems ! Got to Hotel only to be told that we were not on there system and was given an excuse that computer was down and we were not the only Family to have this...
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bezza
Holiday Gems
10 years ago
We would recommend that you lodge a formal complaint as required. You have not advised if you contacted the emergency number on your voucher. It is regrettable that you have blamed Holiday Gems without any investigation although the hotel appears to have advised that their own system was to blame.
TC
Trusted Customer
10 years ago
I have contacted you and no i did not ring emergency number ! We booked with you not the Hotel so my contact is you and you with Hotel ! Your future agreement with your contacts is for you to address not me.
bezza
Holiday Gems
10 years ago
Our complaints department has no correspondence in this issue. For clarity we do not contract with hotels directly but with accredited operators in the UK. At no time was it advised that you would need to resolve the matter yourself, but it is unfortunate that you have not given any of the parties involved to investigate and resolve the matter. We await your complaint in writing so that issue may be investigated
TC
Trusted Customer
10 years ago
As before we dealwith you ! So you ARE responsible and as i read all reviews and your answers it only confirms that a fool would ever use you again.
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Trusted Customer
Feefo Verified
Hertfordshire
10 years ago
What Trusted Customer said about Holiday Gems:
Staff need a kick up backside
Finally booked a holiday with you but very disappointed with staff who take your details and say they will call you back in 20 minutes and don't bother and I emailed you and you still didn't get back...
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bezza
Holiday Gems
10 years ago
We apologise if any of our staff have not returned promised calls. However, if you would please email customerliaison@holidaygems.co.uk with names, the matter will be investigated on your behalf.
TC
Trusted Customer
10 years ago
Regarding not returning calls as promised my total cost of holiday went up
bezza
Holiday Gems
10 years ago
Please use the avenues available for a formal complaint as we are unable to pursue the matter in this forum as the content is not clear.
TC
Trusted Customer
10 years ago
I tried to book on line as I have done previously I have now ended up paying early £300 more for my holiday which is a joke
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
