How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Hive Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 30,638 reviews

Trusted Customer

Reading, Berkshire, UK

10 years ago

What Trusted Customer said about Hive:

My 'go to' book providers for the future

Clear description of item, prompt despatch with excellent updates on progress. Arrived well-packaged and therefore undamaged which was welcome as it was a gift to my son. I would recommend this...

Date of purchase: 02/08/2016

Trusted Customer

BATH

10 years ago

What Trusted Customer said about Hive:

EXELLENT EXPERIANCE Website user friendly - good information on availability of products and when you can expect them/ Good choice of books etc. Then arrive on time Like the option of home...

Date of purchase: 18/08/2016

Trusted Customer

10 years ago

What Trusted Customer said about Hive:

Excellent service

Really good service. Fast and convenient and socially responsible too.

Date of purchase: 12/08/2016

Trusted Customer

10 years ago

Will definitely be using Hive again

Excellent service

Date of purchase: 02/08/2016

Trusted Customer

London

10 years ago

What Trusted Customer said about Hive:

shipping expensive but happy to pay for ethical bookstore

Shipping is slightly expensive, but happy to pay for an ethical service.

Date of purchase: 01/08/2016

Trusted Customer

Stockport

10 years ago

What Trusted Customer said about Hive:

Box set

Very competitively priced and excellent delivery service.

Date of purchase: 02/08/2016

Trusted Customer

London

10 years ago

What Trusted Customer said about Hive:

There can only be praise for your excellent work and policy. Bravo !!!

I have been using The Hive for a few weeks now and am delighted with the quality of the books sent, the speed and reliability of the service and your general policy of sharing some of your returns...

Date of purchase: 18/08/2016

Trusted Customer

Near Bath

10 years ago

What Trusted Customer said about Hive:

My favourite online book shop

Good choice. Good prices. Fast and efficient delivery. Great service all round. I like to support independent shops.

Date of purchase: 18/08/2016

Trusted Customer

10 years ago

What Trusted Customer said about Hive:

OK but searching the site could be easier

I like the fact that purchasing books from Hive helps support local booksellers. However, I didn't find the search facility on the website very helpful when looking for particular editions of...

Date of purchase: 18/08/2016

Trusted Customer

10 years ago

What Trusted Customer said about Hive:

Hive is ace

Hive is quick, efficient, and great value. I would always rather pay a few pounds more to shop at Hive and support local businesses than use Amazon. Hive doesn't always have everything I want, but...

Date of purchase: 14/08/2016

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo