Service
4.9
/5
Product
4.8
/5
5
4
3
2
1
659
28
4
1
3
695
ratings over the past year
5
4
3
2
1
659
28
4
1
3
695
ratings over the past year
Feefo Trusted Service Awards
Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.
We are so sorry that you haven’t had the best experience. Although your order was dispatched from us the next day, unfortunately we are reliant on the delivery company to do their job. Clearly in this case Yodel have not provided the expected service for which we can only apologise to you.
However we are moving away from using Yodel as their service has been far from satisfactory and from Monday we will be using a tracked Royal Mail service with the ability to leave delivery instructions for large items unable to go through normal sized letterboxes. We hope that this will improve our service especially for those who have experienced difficulties with their local Yodel courier.
We value every customer and strive to maintain a satisfactory shopping experience and hope that your experience with us has not diminished in any way. If there are any other queries, please do get in touch and I hope that you continue to be one of our valued customers at Hive.co.uk
Kindest regards,
Richard.