How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Headwater Reviews

http://www.headwater.com

EXCEPTIONAL

Service

4.9

/5

5

4

3

2

1

139

7

2

0

150

ratings over the past year

Displaying all 1,498 reviews

WE

Wendy

Headwater Verified

Toronto Canada

4 years ago

What Wendy said about Headwater:

Great service and immediate customer service.

Great customer service!

0

MH

Mr Harsent

Headwater Verified

4 years ago

What Mr Harsent said about Headwater:

Pleasant and professional even though there is a problem with your IT system which have not been modified to meet HSBC's new requirements. This meant I was messed about but was not Helen's fault....

0

Trusted Customer

Headwater Verified

4 years ago

Extremely happy with the service I have received.

Megan has been my travel consultant for both my trips with Headwater. I have found her extremely friendly and knowledgeable about all my queries. I have felt comfortable booking holidays with...

0

MP

Mr Phillips

Headwater Verified

4 years ago

What Mr Phillips said about Headwater:

Quick response to my initial enquiry and very helpful additional information provided in follow up call.

0

MP

Mrs Penicud

Headwater Verified

4 years ago

What Mrs Penicud said about Headwater:

I found Joanne very helpful and gave very timely replies

0

MM

Mr Mason

Headwater Verified

4 years ago

What Mr Mason said about Headwater:

Very friendly and helpful and prompt.

0

MT

Mr Thomas

Headwater Verified

4 years ago

What Mr Thomas said about Headwater:

Very efficient & responsive service. It's great to talk to someone by phone!

0

MF

Mrs Fulton

Headwater Verified

Alton. Hampshire

4 years ago

What Mrs Fulton said about Headwater:

Joanne is our travel expert who is dealing with our booking. One hotel was slow to respond whether they had rooms available for the dates of our holiday. Joanne kept us informed of developments and...

0

MT

Mr Tait

Headwater Verified

4 years ago

What Mr Tait said about Headwater:

Great for activity holidays

I have travelled with Headwater many times and have really enjoyed every holiday cycling and walking . The staff are knowledgeable and friendly. This applies from the booking process right through to...

0

Trusted Customer

Headwater Verified

4 years ago