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Headwater Reviews

http://www.headwater.com

EXCEPTIONAL

Service

4.9

139

150

ratings over the past year

Displaying all 1,498 reviews

KING

Headwater Verified

4 years ago

What KING said about Headwater:

Professional and efficient. We had a wonderful holiday in a stunning location.

Mr Sharma

Headwater Verified

Bangalore, India

4 years ago

What Mr Sharma said about Headwater:

Megan has been excellent in communication and follow up. All angles covered. And Andrew was very good in understanding my needs on an initial call. Professional and friendly.

Mrs Coleman

Headwater Verified

Surrey

4 years ago

What Mrs Coleman said about Headwater:

A different part of Spain

We've travelled with Headwater Holiday eight times because the staff are friendly and give great advice on their holidays. The staff are also happy to accommodate any requests you may have such as...

Trusted Customer

Headwater Verified

4 years ago

Helpful and efficient booking process

We were called about the credit on our account (caused by changes to our original booking due to COVID) which was going to expire so we had to make a quick decision about our next holiday. Once we...

Trusted Customer

Headwater Verified

4 years ago

Very helpful, informative, getting back promptly with answers to questions, coming up with travel plan for us. All good so far.

Trusted Customer

Headwater Verified

4 years ago

Good. Thanks.

Mr Ryan

Headwater Verified

4 years ago

What Mr Ryan said about Headwater:

Declining service quality.....

Not up to previous high standard. Difficult and tedious

Trusted Customer

Headwater Verified

4 years ago

A holiday experience so bad, that we abandoned after three nights.

We recently booked the Thames Path Walk with Headwater. I'm very sad to say that the standard of accommodation on this holiday was so poor and unhygienic, that we were forced to abandon the holiday...

Paula Farmer

Headwater

4 years ago

Thank you for leaving your review. We appreciate your concerns following your recent holiday. We understand that you are disappointed with the outcome following our investigation of your complaint. It is never Headwaters intention for our customers to feel that we have not rectified their complaint. On this occasion we feel that we have been fair, thorough, and understanding of all your feedback that you brought to our attention .

Trusted Customer

Headwater Verified

4 years ago