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Headwater Reviews

http://www.headwater.com

EXCEPTIONAL

Service

4.9

139

150

ratings over the past year

Displaying all 1,498 reviews

Trusted Customer

Headwater Verified

3 years ago

Customer service replied very quickly and positively. I felt they new what they were doing so I was in safe hands.

Mrs Richmond

Headwater Verified

3 years ago

What Mrs Richmond said about Headwater:

New to Headwater, I’ve been impressed with the personal interest shown to me during a recent ‘tricky’ situation. Communication has been impressive and I now look forward to my first holiday...

Mr Clarke

Headwater Verified

3 years ago

What Mr Clarke said about Headwater:

Useful and speedy responses to initial enquiry. Gone well to order stage.

Trusted Customer

Headwater Verified

3 years ago

I asked could they meet the price direct from the hotel in Norway as they were offering a discount on certain dates. Very positive in your response and came back with a reviewed price for that week.

Mrs Bartlett

Headwater Verified

3 years ago

What Mrs Bartlett said about Headwater:

Very friendly helpful staff. Lovely walks, well chosen hotels and itinerary

Mr Reimer

Headwater Verified

3 years ago

What Mr Reimer said about Headwater:

2 days after the booking I haven't received a receipt nor ATOL cert. But you've taken the money!

Kerry

Headwater

3 years ago

Dear Mr Reimer, Thank you for your 3* review, our records show a confirmation invoice and ATOL certificate have been privately emailed to you earlier this morning, thank you for choosing to travel with Headwater. Kindest Regards Kerry - Customer Operations Team Leader

Haydn

Headwater Verified

3 years ago

What Haydn said about Headwater:

Great patience from the sales team ...............

The service I got from the sales team was helpful and friendly. An itinerary was set up for a trip to Italy and, because of circumstances beyond my control, I was forced to ditch my original plans....

Trusted Customer

Headwater Verified

3 years ago

Excellent Service

We have booked with Helen Hodson help before. She’s kind, knowledgeable and nothing is too much trouble. With Helen’s advice we have chosen a cycling holiday for next July in France.

Mrs Mccarthy

Headwater Verified

Bristol

3 years ago

What Mrs Mccarthy said about Headwater:

Friendly, helpful efficient customer service

It was great to get straight through to someone on the phone and then to get such a friendly reception and helpful advice and efficient service.

Miss Saunders

Headwater Verified

3 years ago

What Miss Saunders said about Headwater:

Efficent, effective and informed. Headwater always keeps us updated on booking progress and offers advise and alternatives as necessary.

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