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Headwater Reviews

Displaying all 1,496 reviews

Trusted Customer

Feefo Verified

4 months ago

The service was very professional and helpful. Everything was clearly explained.

Sophie

Headwater

4 months ago

Thank you very much for your kind feedback. We’re really pleased to hear that you found the service professional and that everything was clearly explained. Sophie Customer Relations Executive

VALERI FRENCH

Feefo Verified

USA

4 months ago

What VALERI FRENCH said about Headwater:

Prompt and friendly service

Megan was great. prompt follow-through

Sophie

Headwater

4 months ago

Thank you for leaving this lovely feedback. We’re so pleased to hear Megan was great and provided such prompt follow‑through. Sophie Customer Relations Executive

Trusted Customer

Feefo Verified

4 months ago

Excellent Service

Service was excellent, very prompt responses and answered any questions quickly and pleased that holiday plans got confirmed within hours.

Sophie

Headwater

4 months ago

Thanks for your feedback. We’re glad everything was sorted quickly and that your questions were answered promptly. It’s great to hear your holiday plans were confirmed so smoothly. Sophie Customer Relations Executive

Trusted Customer

Feefo Verified

4 months ago

Booking made easy with Andrew

Very impressed by how conscientious Andrew Palmer is in his work, he has made our 'non-standard' booking very easy, helping us with options for car hire, accommodation and flights and producing...

Sophie

Headwater

4 months ago

Thank you for taking the time to share this, Andrew will be really pleased to hear this feedback. We are delighted he was able to make your non-standard booking feel straightforward and well supported, and we will be sure to pass on your lovely feedback. We hope you have a fantastic holiday ahead. Sophie Customer Relations Executive

MARC PAUTZ

Feefo Verified

GBR

5 months ago

What MARC PAUTZ said about Headwater:

Self guided walking tour

Stella Pietri was excellent. Friendly, informative and extremely efficient. Was able to help me very transfer my booking funds over from exodus and get us booked on a walking holiday, including...

Sophie

Headwater

5 months ago

Thank you for your lovely feedback. We’re delighted to hear Stella provided such friendly, efficient support and made transferring and booking your walking holiday so straightforward. We hope you have a fantastic trip! Sophie Customer Relations Executive

NICHOLAS SECRETT

Feefo Verified

GBR

5 months ago

What NICHOLAS SECRETT said about Headwater:

no decision making

no sense of empowerment in agents - just reading from a script

Sophie

Headwater

5 months ago

Thank you for taking the time to share this. We’re sorry your experience felt scripted rather than personal, and we’ll be feeding this back to help improve how we support our customers. This is not the level of service we aim to provide. If there is anything else I can assist with please do let me know. Sophie Customer Relations Executive

Trusted Customer

Feefo Verified

5 months ago

They were east to get a hold of, very polite and answered all my questions.

Sophie

Headwater

5 months ago

Thank you for your kind feedback. We are delighted to hear you found the team helpful and easy to get hold of. Sophie Customer Relations Executive

ISABELLE

Feefo Verified

GBR

5 months ago

What ISABELLE said about Headwater:

Very efficient booking

I got a call back following an Internet enquiry at the time I had requested. Luke was very helpful on the phone and got back to me with a quote within the afternoon. Once I had paid the deposit he...

Sophie

Headwater

5 months ago

Thank you so much for your lovely feedback. I am really pleased to hear Luke was so helpful and that everything was sorted so quickly for you. If there is anything else you need, we are always happy to help. Sophie Customer Relations Executive

John Marsh

Feefo Verified

GBR

6 months ago

What John Marsh said about Headwater:

Brilliant service

Booking our holiday in Malta could not have been easier. Megan went through all the options, made the provisional bookings and called back the next working day to confirm all the bookings were in...

Sophie

Headwater

6 months ago

Thank you so much for your lovely feedback. I am delighted to hear that Megan made everything so easy for you and that your documents arrived promptly. We really appreciate you taking the time to share this with us. Sophie Customer Relations Executive

Trusted Customer

Feefo Verified

6 months ago