How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Headwater Reviews

Displaying all 1,497 reviews

Trusted Customer

Feefo Verified

2 years ago

Very professional & prompt!

Excellent communication!!! Very attentive professional service👍

Steph

Headwater

2 years ago

Thank you very much for your lovely review. I will make sure Andrew and the team see this :-) Stephanie

Trusted Customer

Feefo Verified

2 years ago

Friendly, efficient and helpful

Steph

Headwater

2 years ago

Thank you for your 5* review :-) Stephanie

MARK JAMES

Feefo Verified

Brecon

2 years ago

What MARK JAMES said about Headwater:

Great Booking service

Our point of contact- Megan Wyatt has provided a first class service. We had some problems incorporating the whole schedule & she has ensured the trip has been tailored to fit our timescales. She was...

Steph

Headwater

2 years ago

Thank you for your review today. I will make sure that Megan sees this :-) Stephanie

SARAH NEVILLE

Feefo Verified

2 years ago

What SARAH NEVILLE said about Headwater:

Andrew is very helpful and professional! He even replied to me on his day off! Above and beyond!

Steph

Headwater

2 years ago

Thank you for your 5* review. Andrew is always super helpful, so your comments are not a surprise :-) Stephanie

Trusted Customer

Feefo Verified

2 years ago

Great service

Geat follow up Clear an accurate answers to questions Responsive to questions Provided guidance on better options than had been considered Very easy to deal with

Steph

Headwater

2 years ago

Thank you for your lovely review. I am pleased that Luke was able to provide a first class service. Enjoy the Amalfi in September, a great time to visit :-) Stephanie

HANNAH NORTHRIDGE

Feefo Verified

2 years ago

Steph

Headwater

2 years ago

Thank you for taking the time to post this review it is appreciated. Stephanie

Trusted Customer

Feefo Verified

2 years ago

Very good

Dee Naylor

Headwater

2 years ago

Thank you for your review, all customer feedback is very much appreciated and used to develop our service.

JAMES TURNER

Feefo Verified

2 years ago

Steph

Headwater

2 years ago

Thank you for your 5* review. Have a great holiday :-) Stephanie

Trusted Customer

Feefo Verified

2 years ago

Straightforward booking

Like the way I am listened and the agent responds to all queries in a timely fashion

Steph

Headwater

2 years ago

Thank you for your lovely review and the 5*'s it is very much appreciated. Stephanie

ALISON WHITELEGG

Feefo Verified

Huddersfield

2 years ago

What ALISON WHITELEGG said about Headwater:

Decent company but quite pricey.

Initial enquiry not addressed but after second attempt all the hotel bookings and flights gathered pace. I did wonder because of the delay whether that caused some of the hotels to be booked up...

Steph

Headwater

2 years ago

Thank you for your 5* review it is very much appreciated and I will make sure Andrew sees your kind words. Have a fabulous time in Italy. Your extra nights in Rome will be amazing too! It is by far my favourite city so I hope you enjoy it. Stephanie

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo